Our series, “Integrating Social Media into Public Relations,” continues with this discussion of using Facebook for PR.
Building Facebook into PR strategies can either be an obvious win, or a terrible idea. With an audience of more than 750 millon who log 700 billion minutes on the social network monthly, the potential this platform presents to communicators is undeniable. However, as is the case with any social outlet, Facebook is first and foremost a very personal space for many users. Communications – even (and maybe especially?) between brands and individuals – have an intimate, one-on-one aspect. Respecting individual preferences and boundaries is important.
I’m in the camp that agrees Facebook has a place in public relations strategies. However, the charge to “get it out on Facebook” isn’t a tactic I’d recommend. Before one starts communicating via Facebook, it’s important to think first your audience. Chances are pretty good a large chunk of them are on Facebook. But why are they there, and how do they use Facebook? Do they tend to be eager and rampant networkers? Or are they more focused on friends and family? Are they active in groups? Enthusiastic game players? A little research into how your audience will help you develop more messages and strategies.
“For our clients, we first determine if Facebook is the appropriate outlet and customize our approach based on our client’s goals,” says Mike Nierengarten, an internet marketing consultant at Obility Consulting. “For example, our client Animation Mentor, an online animation school, is perfect for Facebook because it has tons of great content (video, events, pictures), a strong (current) student presence on the site, and our target customers (potential students) use the site regularly.”
But exactly how does one research an audience on Facebook? You can start by simply purchasing an ad on Facebook. As you go through the process, you’ll learn more about your audience in terms of size and demographics. That said, I prefer the gumshoe method – meaning you log in and start looking. Demographics won’t give you the insight into where people gather, what sort of messages they share, and the overall “vibe” of the community on Facebook interested in causes related to your organization’s objectives. Any social media strategist worth his or her salt will tell you the first step in planning a strategy on social networks is to listen, and you’ll find the same advice here. Find active groups focused on relevant topics, and join them. Spend most of your time listening and observing.
Secondly, consider the desired outcomes. Do you want to use Facebook to develop relationships with media people and bloggers? Or are you more interested in finding and engaging your enthusiasts within your marketplace, and building awareness among them? Do you have calls to action you’ll measure, such as lead-gen (e.g. filling out a form), building web site traffic, or generating conversation and buzz? Deliberate planning with your outcomes in mind is always a good idea.
How Facebook can fit into your PR plans
As I mentioned earlier, there are many ways you can weave Facebook into your communications plans. Let’s look at a few specific ways a PR pro can use Facebook.
Media & blogger relations
Virtual environments lend themselves well to building real relationships with media and bloggers.
Andrea Samacicia, founder and president of Victory Public Relations, a New York PR firm, told me that in her former life, several years ago when she was employed by another PR firm, she communicated with editors all day long, but didn’t really start building real relationships with them until she started using social media. “I’m much closer to the people I interact with now,” she says. “I have much closer relationships with the editors, producers and journalists I’m linked to on Facebook and Twitter. It makes keeping in touch much simpler. You can “like” something they’ve done on Facebook and they get a little reminder about you.”
In addition to building relationships and establishing another line of communication with key journalists and bloggers, by paying attention to what they share and post, you can learn more about what interests them, and what they’ve written lately. You may even find a story opportunity amongst the interactions.
You can even pitch media via Facebook – with some conditions.
“For the reporters in the Web 2.0 space, I have begun pitching them via Facebook. I have found they often respond quicker to my Facebook messages as opposed to the emails I send to their corporate accounts,” says Andrew Miller, vice president, external communications at Integral Systems, in a discussion on LinkedIn. “Please note that I have relationships with these reporters and have linked to them on Facebook. For PR people interested in using Facebook as a means to pitch reporters, I suggest doing the same.”
Finding and connecting with enthusiasts and influencers
There’s something for everyone on the web, and on Facebook, or so it seems. For most organizations,
Facebook represents a great opportunity to find and connect with “your people.” Developing a presence people will want to connect and interact with requires the ability to produce, curate and share interesting information and the willingness (and resources) to interact with your audiences one on one. Yes, you want to encourage people to “like” your page. But building interactions with your content – getting people to like, share and comment on the things your organization posts – is where the Facebook magic happens. Those liking and sharing interactions can trigger viral distribution of your message. People won’t like or share boring things, however, so sharing good stuff is an imperative.
Good old fashioned promotion
Facebook is a great place to generate publicity – that’s obvious. And once you’ve done your research, identified what your audience likes, developed the content plan attract and keep your audience’s attention and have been rewarded with a growing following, then you can actually start to promote your company. Please note – promoting the company comes after you do all the heavy lifting described above. Building context – and communicating within that context – is important on social channels. It would be jarring – and uninviting – if a friendly, funny brand presence suddenly switched to the hard-sell.
That said, I believe that people do understand that brands need to promote themselves, and their products and services. And, let’s face it – if you’re in the market for a particular item, you’re probably going to be interested in information related to that item. So it’s perfectly OK to promote your business, brand and products on Facebook. However, if you want to do so effectively, most of your commnications should be focused on building relationships and credibility with your audience. If 80% of your communications are consistently focused on educating and entertaining your audience, they’ll tolerate 20% promotional content – as long as you maintain the context you’ve already built. So go ahead and promote your blog posts, white papers and other promotional content, invite your audience to special events and offer them special deals and discounts for being loyal fans.
Simply put, Facebook can be a terrific medium for public relations, as long as communicators respect the personal nature of interactions and care is taken to connect the right audience with a carefully crafted message.
Author Sarah Skerik is PR Newswire’s vice president of social media.
4 Comments on Blog Post Title
I have just discovered my graphics on your blog. Thank you very much, I like 🙂 To me, this is another great advantage of Social Media: it was never easier to spread the news (or pictures) by using Social Media and the oportunity of posting and sharing the content on several platforms. Same applies for PR articles etc. All the best, Stoney
Glad you approve, Stoney, and I appreciate your use of Creative Commons. I favorited “Cloudcomputing” – nice capture, it’s just gorgeous and I love the perspective.
I agree, Facebook, Twitter and LinkedIn are great lines of communication to either establish or strengthen relationships with media or bloggers.
It is also an excellent place for a brand to raise awareness of a cause it supports or to communicate information effectively during a moment of crisis.
However, just one humble thought. Prior to a PR professional embarking on a SM strategy, please note that you too are a brand. Therefore, now would be a good time to do a personal brand audit on yourself and make adjustments/improvements as needed.
Facebook is a tricky animal in terms of both public relations and social media marketing. We are currently managing the Facebook accounts of two clients – one a large, internationally-known brand located in a large urban center, the other a smaller, US-based brand located in a smaller suburban area.
The approaches we use for each differs significantly. On Facebook, we’ve experienced tremendous success in achieving the Marketing PR objectives for the large brand. In fact, we’ve done so well in producing a high level of engagement, increase brand equity and generating hard ROI for this brand, that Randi Zuckerberg, Facebook’s chief of marketing (and Mark Zuckerberg’s sister) actually mentioned the large brand as a paradigmatic case of a good Facebook business page earlier this year at the HITEC conference in New York.
Now, for the second, smaller brand, we have not been as successful on Facebook, either in engagement, increasing followership or in demonstrating ROI. We started off using similar marketing PR tactics with each, but the results have been markedly different. What works for the large well-known brand does not produce the same positive result with the small, less well-known brand at all. in fact, our team is still trying to figure out what the “magic formula” is for using FB for public relations for small, unknown brands. It is quite a challenge.
This leads me to believe that, with Facebook at least, the success of a PR or marketing campaign is largely determined by the level of brand franchise ( http://en.wikipedia.org/wiki/Brand#Concepts ) – not so much by the efforts or communications tactics of the agency or page admins. Brands for which there is already a great deal of public recognition and affinity are much easier to produce effective FB communications campaigns for, in our experience.
By contrast, brand franchise status does NOT appear to be necessary in order for the small brand to find PR/Marketing success on Twitter and Linkedin. For example, for these same two brands, the larger brand doesn’t do as well in terms of either engagement or ROI on Twitter as does the smaller one. And the Linkedin presence of the larger brand is virtually non-existent, whereas the smaller brand enjoys significantly more success in terms of awareness and lead generation.
Eric Bryant Public Relations Professional :”The West Wing Chronicles” http://youtube.com/petrosianii