Over the course of the discussion, David offered his perspective on how the communications arena has changed since he published the first edition of The New Rules of Marketing & PR in 2007 (and has since been updated numerous times,) and the opportunities available to PR and marketing pros today.
His advice is great, but here are the three messages that really resonated with me.
Developing a real-time mindset: Future planning is necessary. But too much focus on a future email campaign or upcoming product launch will result in opportunity passing you by.
Newsjacking, the art of getting in front of a trending news story and inserting the brand POV into the conversation & coverage, is one way to capitalize. For an organization that gets it right, speed and agility are decisive competitive advantages.
To get there, the organization needs to develop the ability to monitor social media and identify news opportunities and develop response quickly. This takes some doing – the organization will need to up its clock speed, streamlining a host of processes. Organizations that are focused on the future and don’t cultivate fast-twitch communications muscle will miss out on myriad opportunities.
Buyer Personas: You have to understand your buyer personas. While this has always been important, the personalization of information on the web today makes crafting content that speaks to specific personas crucial. David challenges us to create content around your buyers, not your products.
Gamification: Don’t be put off by the term ‘gamification.’ Put simply, gamification means giving your best customers – the people who are engaged with and have a strong affinity for your brand – incentive to stay engaged, and to talk about their engagement. Digital acknowledgement, such a badge, as well as real-life recognition can work together to give your customers a reason to keep coming back, and to keep talking about their experiences. If you’ve ever wondered how to identify and cultivate your brand’s advocates, this is where you start.
4 Comments on Blog Post Title
Sarah, it is remarkable that you posted this before the webinar was even over! Thanks so much for the real-time work!!
Thanks David! But you deserve some credit. You’re the one who opened my eyes to the possibilities real time communications offer brands. It was a play from your own playbook!
Amazing roundup Sarah, wonderful to get to know you. Going to visit your blog post more often now. David is my Hero.
Thanks for the kind words and the comment! David is pretty much my hero too.