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Effective PR Isn't About Eyeballs - It's About Engagement

As a regular rider of commuter trains into and out of Chicago’s Union Station, I regularly observe all sorts of boots-on-the-ground PR tactics as companies (and politicians) attempt to mine the streams of workers tramping in and out of the train station daily. In all the years I’ve observed teams of earnest young people dressed in some form of uniform or costume handing out stickers, buttons, lip gloss and samples to hurried commuters, only one was ever relevant to my needs (indeed, my husband already used the product, so the sample was happily accepted and stuck into his travel kit.) Arguably, a lot of companies spent considerable time, energy and resources pitching me on things like bus travel to downstate Illinois, children’s products, Weiss beer and dog food. Incidentally, though I’ve lived in Chicago for almost 20 years, I’ve not had occasion to travel downstate, I have no kids, I loathe Weiss beer (though ales and stouts are acceptable!) and I have two cats. The point of all this is that these publicity efforts failed to establish a relevant connection with me simply because I had zero interest in what was being promoted.

The good news for the PR industry today is that it’s much easier to find networks of people who are interested in your message and, even better, it’s easier for those networks to find your message. Search engines effectively pull interested parties to your messages and if you’re lucky (or really good) bloggers will re-publish it to their audience and it will acquire a life of its own in social networks. This is Web 2.0 at work and these technologies enable savvy communicators to engage their audiences, rather than simply gaining visibility for a message.

Engagement occurs when the recipient of a message – whether that message is a news release, a video, a blog post or a news article – takes an additional step after consuming the content. In the context of a news release, this action may be clicking on one of the hyperlinks within the release itself and visiting the issuing company’s Web site. Alternatively, the reader might print a copy of the release, bookmark it on a site like Digg or Del.icio.us, blog about it, e-mail it or otherwise share it with their networks. All of these activities indicate that the reader’s level of interest was enhanced by the content, inspiring them to take another step.

PR Newswire recently debuted a new suite of Visibility Reports designed to quantify the results generated by each news release. In addition to revealing the number of times a release was seen online, the keywords used to find the release in search engines and the number of credentialed media and bloggers who viewed the release on PR Newswire for Journalists, the Visibility Reports also offer an Engagement Index that reveals the extent to which your audience engaged with your message.

The Engagement Index measures interactions with your news release – namely, the number of times your readers did something with it beyond simply clicking on the headline and reading the story. The number of times the release was shared, printed, bookmarked and blogged are all recorded. These results are then compared to other releases within your industry. In addition to understanding which releases your audience found most interesting and valuable, you’ll also be able to see how your messages measure up to others in the industry. Taken collectively, these details can help you fine-tune future campaigns by understanding which topics and keywords resonate with your online constituents, thus driving your Engagement Index scores (and therefore, your total results) upward.

To learn more about PR Newswire's Visibility Reports and our distribution services, please e-mail us at information@prnewswire.com


 

Reader's Comments

Bonnie Rodney

Same goes for Internal Communications. Your statement, "Engagement occurs when the recipient of a message – whether that message is a news release, a video, a blog post or a news article – takes an additional step after consuming the content." As Internal Communicators, we must always think, what do we want employees to "do" with the messages from management?

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Posted at 13:41 ET on Feb 17, 2010 by Bonnie Rodney

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Ironically, most of the comments on this page are attempts at marketing brands like clothing and cigarettes. Unfortunately, neither of these was very targeted, as neither of those things interested me, the reader, interested in social media and web 2.0 marketing. hmmm.. I think they missed the point of the article! Thanks Sarah, very well written.

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Posted at 19:43 ET on Jun 11, 2010 by Alexa Miller

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great article its true about bloggers because of course who are people going to trust a blogger that has tried a product and reviewed it or a retailer that really has no idea how something is going to work or supposed to work

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fun read i like your train station anecdotes, you're right PR pulls in relevant prospects to your product or services via search. Small businesses will be surprised how an effective PR strategy will help growth

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This blog provides exclusive knowledge about PR industries and I am glad that they are proving these information which is really beneficial for the viewers related to this industry and will encourage the beginners in this direction.

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This is such a good article. I am doing my post-graduate in Corporate Communication and this article gives me a number of insights. Keep up with the good work.

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Well the attention spans of people have surely reduced and with it it is getting harder to break the clutter. Services are focusing more on building a loyal base rather than chasing numbers and acquiring larger market shares. Definitely its all about engagement. Even in the Music business artists are trying to be multidimensional and active on social media to engage their listeners beyond their music.

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"The good news for the PR industry today is that it’s much easier to find networks of people who are interested in your message and, even better, it’s easier for those networks to find your message." I do agree with you in this.

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You may say that those were some no-brains campaigns where they come to you with flyers, pens, samples, etc, hoping that you'll become their customer. They don't have the result index to know how effective was a campaign to tell them how many who got a flyer, pen or sample become a real customer. Some of the PR tools we use at bijuterii argint give us the result index in search for inele argint, cercei argint and cadouri craciun.

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