OXFORD, England, January 16, 2014 /PRNewswire/ --
2013 saw OmPrompt add to the growing list of blue chip companies that are turning to customer automation management to bridge gaps in their order-to-cash processes.
OmPrompt witnessed a 38% rise in the volume of messages processed as the likes of DB Schenker, Dannon US, Miller Brands, Danone UK, and The Kellogg Company - some of the big names in consumer goods, healthcare and logistics - sought an effective managed solution to customer automation. In addition to other new customers who rank in the FTSE 100, OmPrompt also won deeper commitment from existing customers like Unilever, Arla Foods and Kimberly-Clark UK.
John Wakeman, OmPrompt's CEO commented, 'our customers face diverse challenges managing message formats, business process and master data for their own customers. Gaps in automation impact order-to-cash cycles and devalue the efforts of front-line staff who are diverted from the service they could be providing to non-value-enhancing back-office tasks. Customer automation management manages this diversity and overcomes those challenges.'
Malcom Hamilton, Customer Service Manager at Arla, 'OmPrompt has helped Arla successfully streamline a number of transactional processes including: order automation, claims processing and validation, and delivery visibility, and we are currently working on automating complaints processing. These initiatives have reduced operational error, released customer contact staff to higher value tasks, and increased customer satisfaction. The effect of OmPrompt Customer Automation Management on Arla's operations has been very positive.'
Bryan Jackson, Head of European Customer Service and Logistics at Accolade Wines concurs, 'before using OmPrompt's service we were only able to automate 47% of the orders we received from customers. Within a week of using OmPrompt we increased that to 80% by order line. Not only have we improved our efficiency, we have been able to release valuable resource from order processing to customer service.'
The company is strengthening its management team - Bob Godfrey from E2open and Steve Luscombe previously at Wesupply recently joined OmPrompt as chief operating officer and solutions delivery director respectively to maximise the customer automation management opportunity for the estimated 3 billion manual transactions that occur annually in the consumer goods space alone.
During 2013 further investments were made in the platform, which enabled OmPrompt to achieve ISO 9001 for Quality Management and ISO 27001 for Information Security Management Systems.
OmPrompt Customer Automation Management solutions span the entire order-to-cash process, automating the management, validation and reconciliation of vendor-managed inventory, purchase orders, fulfillment, proof of delivery, compliance, claims, complaints and invoices.
OmPrompt is the leader in customer automation management. OmPrompt helps large companies with complex supply chains bridge gaps by eliminating the need for human workarounds when transactional systems can't cope with diverse operational requirements from customers.
OmPrompt's award-winning platform enables companies across a wide range of industries - including FMCG, healthcare, and logistics - to gain competitive edge through superior customer service provided by resource freed from back-office functions.
Customer automation management comprises multi-format support, intelligent business rules, master data validation, and accelerated exception management to deliver the transactional excellence enjoyed by global brands worldwide.
OmPrompt processes transactions in 33 countries and 6 continents and is headquartered in Oxfordshire, UK.
To learn more about customer automation management, visit http://www.omprompt.com
67 Innovation Drive
Contact: John Wakeman
SOURCE OmPrompt Limited