MOUNTAIN VIEW, Calif., April 18, 2016 /PRNewswire/ -- The online market continues to rapidly expand globally, with customers flocking on to website from all parts of the world and teams having to connect in 'real-time' instantly, it has never been a more exciting time for Tagove to launch its new innovative video-conferencing solution.
As simple as 1-click of a button you can join your customers/team member where ever they are, no more 3rd party softwares to install, registration forms or unique id code. This seamless feature bring teams and customers together within the same office or globally in real-time.
Improving online customer engagement in a digital environment is not so straight forward. However, customer queries can now be handled in real-time within a video conference. There is no need to send meeting invitations or calendar requests in order to make a video call; instead calls can be directly initiated from the website, making conferencing easier and more efficient. Businesses can take full advantage of this feature to more easily interact with customers that are less tech-savvy without the hassle of having to download plugins. In addition, the feature can be used across all software platforms, including Android and iOS.
By allowing customer service agents to easily escalate calls to higher management without needing to disconnect the call will inevitably improve customer service. In this way, all customer queries can be addressed in one seamless transaction. Moreover, if necessary, customer service agents can also invite external users to the conference by simply sending them a unique URL, thus allowing multiple agents to connect with multiple users without having to disconnect the call.
Allowing the customer to see the salesperson or customer service agents they are interacting with will help to reinforce a better relationship with them by building a rapport. Increasing the customer's trust in the business whilst ensuring their loyalty to the business.
At Tagove, we understand the importance of keeping business conversations safe and secure, thus it has taken the appropriate measures to maintain the security and privacy of the customer's data.
Tagove Limited was formed in the Mountain View, California and has been providing unique customer support solutions to businesses in the United State and the United Kingdom since 2015. It is known for providing exceptional live-chat and remote assistance customer support services such as voice calling, video chat, text chat, web conferencing, co-browsing, screen sharing and file transfer solutions.
For additional information, please visit their website at https://www.tagove.com
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