Aegis Appoints Peter Bloom as President of Global Quality and Customer Experience Industry veteran and COPC co-founder joins Aegis
DALLAS and MUMBAI, India, July 5, 2011 /PRNewswire/ -- Aegis Limited, a leading outsourcing services provider and part of the Essar group, announced today that it has appointed Peter Bloom to the new role of President of Global Quality and Customer Experience.
Prior to joining Aegis, Bloom was the president and co-founder of Customer Operations Performance Center (COPC, Inc.), the world's leading authority on operations management and performance improvement for customer contact center and BPO services. "Peter Bloom is an authority on operational performance and benchmarks of contact centers, having conducted more than 350 in-depth operational assessments across 25 countries," said Aparup Sengupta, managing director and global chief executive officer, Aegis. "We are honored to have an executive with Peter's global experience and reputation leading our efforts to make quality a key differentiator." Added Peter Bloom, "I have worked with the Aegis leadership team for many years, and respect their vision, entrepreneurial spirit, and commitment to operational excellence."
Prior to co-founding COPC, Bloom was a partner at Mercer Management Consulting and the COO of several manufacturing companies. He has an MBA from Harvard Business School and a BA from the University of Massachusetts.
Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in customer lifecycle management. The company has more than 50,000 employees across 50 locations, with a presence in 12 countries, serving verticals such as Banking, Financial Services, Insurance, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences -- across business processing, technology, and shared services -- and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar group -- a US$16 billion global conglomerate. For more information, visit http://www.aegisglobal.com.
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SOURCE Aegis Limited