Ameren Illinois Utilities Offer Residential Customers New Relief from Higher Rates SPRINGFIELD, Ill., PEORIA, Ill. and DECATUR, Ill., Sept. 17

/PRNewswire-FirstCall/ -- As part of a $1 billion rate relief package for
 Illinois electric customers, the Ameren Illinois utilities (AmerenCILCO,
 AmerenCIPS and AmerenIP) today launched two programs in partnership with
 the Illinois Association of Community Action Agencies to assist residential
 electric customers hit hardest by higher electric bills. The Bill Payment
 Assistance Program and the Residential Hardship Assistance Program
 represent a $15-million effort over four years aimed at helping residential
 customers adjust to the new electric rates.
     "In addition to the electric rate relief checks and bill credits being
 distributed to customers over the next month, the Residential Hardship
 Assistance and Bill Payment Assistance programs provide additional aid to
 residential electric customers who need it most," says Stan Ogden, vice
 president of Customer Service and Public Relations for the Ameren Illinois
 utilities. "These programs will provide much-needed relief for our hardest
 hit customers, and they target customers not previously served by other
 available assistance programs. We are pleased to be partnering with the
 member agencies of the Illinois Association of Community Action Agencies
 within the Ameren Illinois service territories to provide this assistance
 to our customers."
     The Bill Payment Assistance Program will provide $7 million over four
 years to low-income electric customers with household incomes of 150
 percent to 200 percent of the federal poverty level ($30,975 to $41,300 for
 a family of four). Grants of $150 will be provided to customers through the
 local Community Action Agencies that administer the Illinois Low Income
 Home Energy Assistance Program for the Illinois Department of Healthcare &
 Family Services.
     Through the Residential Hardship Assistance Program, the Ameren
 Illinois utilities will provide $8 million over four years for bill-payment
 assistance for residential customers with financial and unique hardships,
 such as medical situations, military deployment or family tragedy. Local
 Community Action Agencies will distribute the funds to customers with
 household incomes of up to 400 percent of the federal poverty level
 ($82,600 for a family of four). Based on agency discretion, a maximum of
 $600 per household may be provided.
     Residential customers must meet the eligibility guidelines listed on
 http://www.ameren.com. Customers applying for the Residential Hardship
 Assistance Program must also demonstrate a unique hardship situation.
 Customers can call 1-800-252-8643 to find their local Community Action
 Agency and obtain more information or to apply for either program. For
 complete program guidelines, customers should visit http://www.ameren.com
 or call their Ameren Illinois utility (AmerenCILCO -- 888.672.5252;
 AmerenCIPS -- 888.789.2477; AmerenIP -- 800.755.5000).
     The Community Action Agencies will evaluate applicants to determine
 eligibility based on income guidelines, and will qualify hardship
 situations. Eligible customers will then be awarded grants that will be
 applied to their Ameren Illinois utility bill, while funds last.
     "We designed the Bill Payment Assistance Program and the Residential
 Hardship Assistance Program to ease the impact of rate increases for those
 residential electric customers who need it most," Ogden says. "We encourage
 customers who need a helping hand to explore these programs."
     The Ameren Illinois utilities serve 1.2 million electric and more than
 800,000 natural gas customers in a 43,700-square-mile area of Illinois.
 
 

SOURCE Ameren

More by this Source


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

 

PR Newswire Membership

Fill out a PR Newswire membership form or contact us at (888) 776-0942.

Learn about PR Newswire services

Request more information about PR Newswire products and services or call us at (888) 776-0942.