Answering Services Provider, AnswerNow, Releases Guide Titled "How New HIPAA Regulations Impact Medical Answering Services" Document Describes How to Protect Patient Healthcare Information in Electronic Communications

PHOENIX, Jan. 28, 2014 /PRNewswire-iReach/ -- Answering services provider, AnswerNow, released its latest resource guide titled "How New HIPAA Regulations Impact Medical Answering Services" Available for download now, the guide contains valuable information on how companies can ensure compliance with the latest Health Insurance Portability and Accountability Act (HIPAA) regulations.


The most recent HIPAA updates deal with how Protected Health Information (PHI) can be transmitted electronically.  According to the update, digital communications containing PHI, such as text and email messages, are not secure and therefore non-compliant. PHI includes information relating to medical conditions, treatments, payments made for care, and anything else about a patient's healthcare.

This determination has profound implications for healthcare organizations and medical answering services.  However, the new white paper discusses how to leverage efficient digital communications with PHI, yet still remain compliant.

Specifically, the guide helps readers understand:

  • What the recent HIPAA changes are
  • Why these changes are so critical
  • How healthcare answering services can comply
  • How outsourcing can help with HIPAA compliance

"Experts call the new rule the most sweeping change to HIPAA Privacy and Security Rules ever implemented – and for good reason," said Michelle Weiss, vice president for AnswerNow, Inc.  "For answering services specifically, the new regulations are a big deal because they eliminate text and email messaging from the communications landscape if the messages contain PHI.  Our latest white paper explains how to comply with current HIPAA regulations when transmitting electronic messages with PHI.  It's a must-have resource for avoiding costly non-compliance issues."

To download AnswerNow's latest guide, interested parties can click here.  For more information, contact Michelle Weiss at 1-800-226-0491 or

About AnswerNow, Inc.

Founded over three decades ago, AnswerNow! provides call center solutions to hundreds of businesses across a multitude of industries.  The U.S.-based company offers answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery.  For more information, visit the company's website at

Media Contact: Michelle Weiss, AnswerNow, Inc., (800) 226-0491,

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SOURCE AnswerNow, Inc.

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