AppDynamics' Focus on 100% Customer Success Results in Exceptional Net Promoter Score Application Performance Management Company Ranks with Apple, Amazon, and Google
SAN FRANCISCO, June 8, 2011 /PRNewswire/ -- AppDynamics, Inc., the leader in application performance management for the cloud generation, today announced that the results from a recent customer loyalty survey resulted in a Net Promoter Score (NPS) of 70.6, placing AppDynamics in the ranks of customer loyalty leaders such as Apple, Amazon, and Google. An NPS that is positive (higher than zero) is considered "good," while an NPS of more than 50 is considered "excellent."
The Net Promoter Score is an industry-standard metric used to gauge the loyalty of a company's customer relationships by asking a simple question: "On a 0-10 rating scale, where 10 is 'extremely likely' and 0 is 'not at all likely,' how likely is it that you would recommend our company to a friend or colleague?" Based on their responses, customers are categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). The percentage of Detractors is then subtracted from the percentage of Promoters, resulting in the company's overall NPS.
"The AppDynamics mission statement not only mandates disrupting the application performance management market with an easy-to-use, production-ready solution, but also centers around 100% customer success," said Jyoti Bansal, AppDynamics Founder & CEO. "The results of this survey demonstrate that our customers are not only blown away by our technology, but are equally enthusiastic about the success they've achieved and the value AppDynamics has delivered."
When asked why they gave AppDynamics a score of "9" or "10", customers expressed that they have already referred AppDynamics to many colleagues, and described the solution using phrases such as "easy yet powerful" and "fast, deep, and addictive." AppDynamics is unique in the APM market due to its ability to manage distributed and agile application environments, while being 10x easier to deploy and use than legacy solutions.
AppDynamics' relentless focus on customer success has resulted in the company becoming the fastest growing APM solutions provider. In the first five months of 2011, AppDynamics has more than doubled its customer base while achieving 4x sales growth.
AppDynamics is the leading provider of application performance management for modern application architectures in both the cloud and the data center, delivering solutions for highly distributed, dynamic, and agile environments. Companies such as Priceline, TiVo, and ZipRealty use AppDynamics to monitor, troubleshoot, diagnose, and scale production applications, and over 30,000 people have downloaded AppDynamics Lite, its free java troubleshooting solution. The company was recognized as a Gartner Cool Vendor in IT Operations Management. Visit our blog or follow us on Twitter.
SOURCE AppDynamics, Inc.