Asurion To Manage NTT DoCoMo's Mobile Phone Protection and Delivery Service
Mobile Phone Replacement For Loss Or Damage In Just One Phone Call - A
Service Used By 50 million In The U.S.
NASHVILLE, Tenn., and SINGAPORE, June 26 /PRNewswire/ -- Asurion, the
leading provider of mobile protection services for the wireless
telecommunications industry, announced today it has entered into an
agreement with NTT DoCoMo, Inc. (NTT DoCoMo), in collaboration with Itochu
Corporation, to manage NTT DoCoMo's new Mobile Phone Protection and
Delivery Service.
Mobile Phone Protection and Delivery Service for NTT DoCoMo Premier
Club and Business Premier Club members is the Japanese industry's first
paid mobile handset protection and delivery service that protects users
from handset problems such as loss, theft and water damage by offering a
replacement phone. The subscriber can receive a replacement phone at
his/her designated location conveniently and quickly, just one or two days
after making a claim. This service will start on 1st July, and subscribers
can sign up for the service through the i-mode DoCoMo eSite or DoCoMo
Information Center.
With enhanced features such as credit card or e-wallet function, mobile
phones have become indispensable in the daily lives of consumers, hence
increasing the inconvenience of handset loss, theft or damage. The new
Mobile Phone Protection and Delivery Service is aimed at delivering peace
of mind to DoCoMo subscribers and increasing customer satisfaction in view
of the impending mobile number portability introduction in October.
Summary of Mobile Phone Protection and Delivery Service
Fee Yen 500 Per Month (Approximately US$4)
Eligibility - FOMA (3G) Service subscribers
- Member of DoCoMo Premier Club, DoCoMo Business
Premier Club
(Service can be applied within 14 days after a
new handset purchase)
Coverage - Covers Handset Loss, Theft, Irreparable Damage
(including water damage)
- All FOMA (3G) Handset Models
Delivery Delivery within 1 or 2 days to customers designated
location
* Used handsets are subject to return (excluding
loss, theft)
About Asurion
Asurion is the leading provider of mobile protection services to the
wireless telecommunications industry with solutions that include handset
insurance, data backup and anti-virus to help mobile operators reduce
churn, drive customer loyalty and maximize revenue. With in-house
capabilities in customer service, risk management, claims administration,
channel and marketing support, distribution, fulfillment, repair and
reverse logistics, customer satisfaction and retention are assured. Asurion
works with leading operators such as Cingular Wireless, Korea Telecom
Freetel, Sprint Nextel, T- Mobile and Verizon Wireless to protect over 50
million subscribers. The company operates worldwide, at offices located in
Hong Kong, Japan, Korea, Singapore, Taiwan, United States and Canada.
Asurion Japan K.K., the wholly owned subsidiary of Asurion Asia
Pacific, entered into a joint venture with Itochu Corporation in October
2005, as part of the company's plan to enhance its existing mobile phone
distribution business to include the after-sale service market. The
strategic alliance will allow both companies to explore synergies in
knowledge sharing to manage and administer the NTT DoCoMo program as well
as explore new business opportunities.
For more information, please visit www.asurion.com/ap.
SOURCE Asurion
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