At Field Service Management Summit in Australia, TOA Technologies will showcase its industry-leading technology for managing mobile workforces of all sizes and across diverse industries Global provider of ETAdirect solution suite will demonstrate how a predictive, time-based and customer-focused approach to field service management empowers industries such as utilities and telecommunications to gain efficiencies and improve customer service
CLEVELAND and SYDNEY, March 20, 2013 /PRNewswire/ -- Businesses that deliver products and services in the field have unique challenges. For example, to be successful they must rely on a mobile workforce to drive revenue assurance and customer service. As a global field service management solution provider, TOA Technologies partners with these service-driven businesses, empowering them to turn these challenges into opportunities - opportunities to save money and create engaged customer relationships through the field workforce.
At Field Service Management Summit in Australia, TOA Technologies will be speaking about how it has helped its global customers - from utilities to service contractors - transform their field operations today, while consistently giving them innovative new field service management technology to evolve their mobile workforces in the future. Field Service Management Summit takes place March 20-21 at the Australian Technology Park in Sydney, New South Wales. TOA Technologies will be in booth 6.
Partnering with businesses in the region, such as Visionstream New Zealand, TOA Technologies has delivered a unique approach to field service management – one that is cloud-based, accessible from any mobile device with a browser and predictive based on real-time data from the field. As companies across Australia and New Zealand continue to focus on both efficiency and customer service, TOA is seeing an increased demand for technology that empowers the field workforce.
At the event, TOA Technologies Vice President David Troll will be presenting on the future of field service in a session titled "Here Comes the Sun: The Dawning of a New Age for Field Service Management." The presentation will take place on March 20 at 12:50 p.m.
Additionally, at booth 6, TOA Technologies' experts will be on hand to discuss and demonstrate how to:
- Automate appointment booking and scheduling based on any number of factors – from employee skill sets to available inventory
- Achieve optimized field workforces and accurately predict when activities in the field will occur using patented, time-based pattern recognition and predictive analytics
- Manage the field workforce in real-time, including managing jeopardy situations – appointments at risk of not meeting an SLA or customer wait window – before they happen
- Evaluate the different types of cloud solutions, including questions to ask about security and reliability
ETAdirect, TOA Technologies' flagship solution, leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee and help service organizations ensure the right mobile employee arrives at the right appointment with the right information on time, every time. TOA is a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution.
For more information about TOA Technologies and its solutions for optimizing workforces and enhancing service in Australia and beyond, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while dramatically increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
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SOURCE TOA Technologies