AT&T Emergency Preparedness Tips Help Residents and Small Businesses Plan for Hurricane Season, Other Emergency Situations
Resources in Place as the 2007 Hurricane Season Begins June 1
ATLANTA, May 14 /PRNewswire-FirstCall/ -- With the 2007 hurricane season less than a month away, AT&T (NYSE: T) is prepared to respond quickly and efficiently should a storm strike. To help ensure that residents in southeast coastal areas are ready as well, the company is offering important communications preparedness tips for consumers and small business owners alike. "Because of its historic presence in the Southeast, AT&T has probably dealt with more hurricanes than any other communications company in North America," said David Scobey, president of AT&T Southeast. "While no one can predict the impact of Mother Nature, we can all take precautions and have a plan and functioning communications equipment in place when hurricanes or any other types of disasters strike." "AT&T has invested billions of dollars in its networks and systems to ensure reliability and to prepare for the hurricane season and other natural disasters," added Steve Sitton, president of AT&T southeast wireless division. On the wireline side, switching equipment has been relocated above anticipated flood levels. Copper wiring has been upgraded to fiber optic cable, and many buried, air-core cables have been replaced with water-proof cables. Physical facilities have been protected against flooding. On the wireless side, we have generators at all cell sites in hurricane-prone areas and many of them have been switched to natural gas to eliminate the need for refueling. Millions of residential and business customers depend on AT&T for critical voice, data and video communications and entertainment services. AT&T is committed to delivering the highest levels of service quality and reliability for customers under all circumstances. A critical element of AT&T's efforts to maximize network reliability is the company's ability to swiftly respond when disaster strikes. AT&T unique Network Disaster Recovery capability helps to ensure availability of critical communications services when they're needed most. AT&T has invested more than $500 million to create and maintain its NDR capabilities over the past ten years. AT&T's NDR team includes specially trained managers, engineers and technicians from across the United States, as well as a fleet of more than 500 self-contained equipment-trailers and support vehicles that house the same equipment and components as an AT&T data-routing or voice-switching center. AT&T also recently expanded its emergency response fleet to include two new state-of-the-art mobile command centers -- named MACH 1 and MACH 2 and two additional satellite-enabled emergency communication vehicles -- that can be brought into an affected area quickly, providing full communications capabilities as well as working and sleeping quarters for employees. These fully-equipped, completely self-sufficient centers can be set up and operating within two hours of arrival. They are equipped with generators, a satellite dish for constant communications, Local Area Network (LAN) connectivity and a PBX phone system. More than 30 technicians can work in and from MACH 1 and MACH 2. MACH 1 is a 53-foot tractor-trailer that expands on each side to reveal 1,000 square feet of workspace. MACH 2 is a 38-foot gooseneck trailer that can be transported to more remote locations. AT&T offers the following recommendations to consumers and small business owners for preparing for this year's hurricane season: Consumer Tips -- Have a family communications plan in place. Designate someone out of the area as a central contact, and make certain all family members know who to contact if they become separated. -- Prepare for the worst-case scenario. During natural disasters, such as hurricanes or flooding, wireline services can be interrupted for extended periods of time because of damage caused by high winds or flooding. Wireless phones may serve as alternative means of communication. -- Be sure you have a "Hurricane Phone." Be sure that you have at least one corded telephone that is not dependent on electricity in case of an electrical power outage. Cordless telephones usually have receivers that are electrically charged, and, thus, will not work if there is a power outage. Consider keeping a basic hard-wired phone and a wireless phone on hand for emergencies to enable communication with safety officials and loved ones, even when the power is out. -- Be radio-ready. Make sure that you have a working, battery-operated radio. The radio can keep you up to date on the latest weather reports, public safety issues and evacuation notices. -- Program all of your emergency contact numbers into your cell phone. Numbers should include the police department, fire station and hospital, as well as your family members. -- Keep your wireless phone batteries charged at all times. Have an alternate plan to recharge your battery in case of power outages (i.e. charging via your car charger, extra cell phone batteries, use of a disposable cell phone battery). -- Keep your wireless phone dry. The biggest threat to your device during a hurricane is water, so keep your equipment safe from the elements. -- Forward your home number to your wireless number in the event of an evacuation. Since call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone, even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as voice mail, call forwarding, remote access call forwarding, and call forwarding- busy line/don't answer may be useful. -- Use your wireless phone to access weather information. Many homes lose power during severe weather. If you have a wireless phone that provides access to the Internet, you can watch the Weather Channel and its new Severe Weather Mode service through AT&T's MobiTV(R) service or through My-Cast(R) Weather if you subscribe to those services. -- If you have a camera phone, take, store and send photos of damaged property to your insurance company from your device. Small Business Tips -- Set up a call forwarding service to a predetermined backup location. Set up a single or multiple hotline number(s) for employees, employee families, customers and partners, as appropriate, to call so all parties know about the business situation and emergency plan. For this to be most effective, maintain an updated contact list, including cell phones and home phone and email addresses, for all employees. -- Protect hardware/software/data records/employee records, etc. Routinely back up these files to an off-site location. Use a generator for supplying backup power to vital computer hardware and other mission-critical equipment. Pre-arrange replacement of damaged hardware with vendors to ensure quick business recovery. -- Outline detailed plans for evacuation and shelter-in-place plans. Practice these plans (employee training, etc.). Establish a backup location for your business and meeting place for all employees. -- Assemble a crisis-management team and coordinate efforts with neighboring businesses and building management. Be aware that disasters impacting your suppliers also impact your business. Outline a plan for supply chain continuity for business essentials. Maximizing Service During a Hurricane -- Keep in mind that, during an emergency, many more people are trying to use their cell phones at the same time compared to normal calling activity. When more people try to call at the same time, the increased calling volume may create network congestion leading to "fast busy" signals from wireless phones. Customers may even receive a message that says, "Your call cannot be completed at this time." If you hear this message, simply hang up, wait a few seconds and try the call again. This allows your original call data to clear the network before you try again. -- During periods of extremely high calling volume, you also may experience a slow dial tone on your wireline phone. If you don't hear a dial tone immediately, wait a few seconds or hang up and try your call again later. -- Try wireless short/text messaging service (SMS). During an emergency situation, text messages will often go through quicker than voice calls. More than 95 percent of AT&T phones are SMS-capable. Also, if you have a wireless data device such as a BlackBerry, you can use its messaging capabilities to communicate. Depending on the call plan, additional charges may apply. -- Keep non-emergency calls to a minimum, and limit your calls to the most important ones. Chances are that if there is severe weather, many people will be attempting to place calls to loved ones, friends and business associates. Additional information and tips for disaster preparedness are available at http://www.att.com/vitalconnections . This AT&T news release and other announcements are available as part of an RSS feed at http://www.att.com/rss . ABOUT AT&T AT&T Inc. is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. (C) 2007 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures. For more information, please review this announcement in the AT&T newsroom at http://www.att.com/newsroom.RELATED LINKS
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