HOFFMAN ESTATES, Ill., May 2, 2014 /PRNewswire/ -- AT&T* today announced that it is welcoming industry veteran Shelley Goodman to oversee operations in Illinois and Wisconsin. Goodman will oversee the sales and operations for more than 1,500 employees, 86 AT&T-owned retail locations, and more than 750 national retail partners and authorized dealers.
"Shelley brings tremendous talent to the table, with excellent experience in nearly every aspect of the business, from retail sales operations to the consumer markets and mobility," said Kelly King, AT&T Central Region President. "Shelley's expertise and successful track record make her a natural choice to lead our operations in Illinois and Wisconsin."
In her new role, Goodman will be based out of Hoffman Estates, Ill.
Before being named vice president and general manager for Illinois/Wisconsin, Goodman served as executive director for Sales Operations on the AT&T Headquarters Operations Team. In this role, she was responsible for AT&T's Michigan Avenue Flagship Brand Store and successfully delivered on its customer experience goals and brand objectives. She also led key strategic initiatives and projects that supported the Retail Sales organization.
Prior to her executive director position, Shelley served as vice president for Sales Operations with AT&T North Central Region Mobility, where she was responsible for all sales operations in the 13-state North Central Region, based out of Chicago.
Goodman began her career in 1989 as part of the company's Leadership Development Program, starting as a manager in the Public Communications department at Southwestern Bell Telephone Company in Houston. She held a variety of sales management positions in the business sales organization in Texas and Chicago before moving to Cingular Wireless (now AT&T Mobility) as director of the Affiliate Business Group. A year later, she became sales director for Government Solutions with AT&T Mobility, and in 2008, she was promoted to executive director for Consumer Call Centers with AT&T Midwest Consumer Markets. She then moved to become general manager for Illinois with AT&T Midwest Consumer Markets.
Goodman holds a bachelor's degree in Business Administration, Marketing and Sales from Baylor University in Waco, Texas, graduating from there Magna Cum Laude.
She is married with two sons—Lukas,12 and Zachary, 15—and lives in Palatine, Illinois.
"I'm excited to be leading the Illinois and Wisconsin markets," said Goodman. "Our customers are our No. 1 focus, and my goal is to provide them with an exceptional experience in our stores."
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T Inc. (NYSE: T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company's suite of IP-based business communications services is one of the most advanced in the world.
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