Barclaycard US Hires New Managing Director to Oversee Customer Care and Bank Operations
WILMINGTON, Del., March 3 /PRNewswire/ -- Barclaycard US today announced the appointment of Tom Karinshak as Managing Director, Customer Care and Bank Operations. In this role, Mr. Karinshak will be responsible for creating the overall strategy and leading the execution of Customer Care and Bank Operations, including driving customer satisfaction and loyalty, call center operations and working with Barclaycard US partners in delivering best in class customer service. Mr. Karinshak will report directly to Chief Operating Officer Joe Purzycki and join the Barclaycard US Executive Committee. Mr. Karinshak comes to Barclaycard US with extensive experience in all areas of customer support, cross-sell and retention, as well as marketing and people management. He recently spent eight years at AOL Time Warner, most recently serving as Senior Vice President of Customer Management. During his tenure, Mr. Karinshak was responsible for all member communications, product marketing, retention and loyalty programs, driving innovation and creating and implementing the marketing strategy to grow AOL's membership base. Mr. Karinshak's leadership and organizational skills were forged throughout his distinguished military career as a Combat Engineer Captain in the United States Army. He is a graduate of the United States Military Academy at West Point and received his masters in Engineering Management from the University of Missouri-Rolla. "Tom Karinshak brings extensive experience in overseeing two critical aspects of our business -- customer care and bank operations," said Lloyd M. Wirshba, CEO of Barclaycard US. "We are increasing and broadening the sophistication of customer care solutions for our four million cardmembers and Tom's significant operational and customer management experience will support our aggressive growth strategy." "I'm proud to be joining a world-class organization such as Barclaycard US with its impressive track record and future growth prospects," said Mr. Karinshak. "I look forward to contributing my expertise toward enhancing the already positive relationships Barclaycard US enjoys with its cardmembers and partners." About Barclays PLC Barclays PLC is a major global financial services provider engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services. It is one of the largest financial services companies in the world by market capitalization. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs over 135,000 people. Barclays moves, lends, invests and protects money for over 27 million customers and clients worldwide. For further information about Barclays, please visit our website http://www.barclays.com. Headquartered in Wilmington, DE, Barclaycard US has more than 60 partnerships with some of the country's most successful travel, entertainment, retail and financial institutions including US Airways, Lufthansa, Barnes & Noble, Best Western, BJ's Wholesale Club, Travelocity and Carnival Cruise Lines. The company employs more than 1,100 associates and was named a Top Employer in Delaware in 2007. For more information please visit http://www.barclaycardus.com.
SOURCE Barclaycard US
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