WILMINGTON, Del., March 3 /PRNewswire/ -- Barclaycard US today
announced the appointment of Tom Karinshak as Managing Director, Customer
Care and Bank Operations. In this role, Mr. Karinshak will be responsible
for creating the overall strategy and leading the execution of Customer
Care and Bank Operations, including driving customer satisfaction and
loyalty, call center operations and working with Barclaycard US partners in
delivering best in class customer service. Mr. Karinshak will report
directly to Chief Operating Officer Joe Purzycki and join the Barclaycard
US Executive Committee.
Mr. Karinshak comes to Barclaycard US with extensive experience in all
areas of customer support, cross-sell and retention, as well as marketing
and people management. He recently spent eight years at AOL Time Warner,
most recently serving as Senior Vice President of Customer Management.
During his tenure, Mr. Karinshak was responsible for all member
communications, product marketing, retention and loyalty programs, driving
innovation and creating and implementing the marketing strategy to grow
AOL's membership base. Mr. Karinshak's leadership and organizational skills
were forged throughout his distinguished military career as a Combat
Engineer Captain in the United States Army. He is a graduate of the United
States Military Academy at West Point and received his masters in
Engineering Management from the University of Missouri-Rolla.
"Tom Karinshak brings extensive experience in overseeing two critical
aspects of our business -- customer care and bank operations," said Lloyd
M. Wirshba, CEO of Barclaycard US. "We are increasing and broadening the
sophistication of customer care solutions for our four million cardmembers
and Tom's significant operational and customer management experience will
support our aggressive growth strategy."
"I'm proud to be joining a world-class organization such as Barclaycard
US with its impressive track record and future growth prospects," said Mr.
Karinshak. "I look forward to contributing my expertise toward enhancing
the already positive relationships Barclaycard US enjoys with its
cardmembers and partners."
About Barclays PLC
Barclays PLC is a major global financial services provider engaged in
retail and commercial banking, credit cards, investment banking, wealth
management and investment management services. It is one of the largest
financial services companies in the world by market capitalization. With
over 300 years of history and expertise in banking, Barclays operates in
over 50 countries and employs over 135,000 people. Barclays moves, lends,
invests and protects money for over 27 million customers and clients
worldwide. For further information about Barclays, please visit our website
Headquartered in Wilmington, DE, Barclaycard US has more than 60
partnerships with some of the country's most successful travel,
entertainment, retail and financial institutions including US Airways,
Lufthansa, Barnes & Noble, Best Western, BJ's Wholesale Club, Travelocity
and Carnival Cruise Lines. The company employs more than 1,100 associates
and was named a Top Employer in Delaware in 2007. For more information
please visit http://www.barclaycardus.com.
SOURCE Barclaycard US