COLORADO SPRINGS, Colo., Feb. 7 /PRNewswire/ -- Barclays U.S. credit
card business and Firstsource Solutions Limited, a leading global provider
of business process management services, today announced a partnership to
manage a Barclays operations center in Colorado Springs.
The multi-year partnership is expected to bring about operational
enhancements for employees and customers and help both companies support
their expanding operations in the U.S., according to Lloyd M. Wirshba,
Chief Executive Officer of Barclays U.S. credit card business.
Barclays opened the operations center in 2005 to primarily handle
customer-service calls for its U.S. credit card business. The call center
currently handles approximately 15,000 inbound calls each day and employs a
total of about 370 people. The operations center also provides collections
and fraud-prevention services.
Firstsource, headquartered in India, will oversee day-to-day operations
at the center and will leverage its operational expertise to enhance
service delivery for Barclays cardmembers and partners. Firstsource employs
more than 2,400 people in the U.S. and is seeking to expand its U.S.
"This is an ideal partnership for Firstsource, Barclays and Colorado
Springs," said Wirshba. "Firstsource brings a wealth of knowledge and
expertise to our team, and we are delighted to work with them. This will
help us support the growth of our business, enhance our capabilities and
continue our tradition of providing extraordinary service to our
cardmembers and partners."
"Colorado Springs is an ideal location because it blends a great
workforce with a great quality of life," said Ananda Mukerji, Managing
Director and CEO, Firstsource. "We are actively expanding our operations in
the U.S. and this center will serve as one of our marquee locations."
"This site is a tremendous source of employment for Colorado Springs
and we are excited about our future here," said Kelly Weaver, Site
Director. "Firstsource has an excellent reputation and they will help us
enhance the outstanding service we currently provide."
About Barclays PLC
Barclays PLC is a major global financial services provider engaged in
retail and commercial banking, credit cards, investment banking, wealth
management and investment management services. It is one of the largest
financial services companies in the world by market capitalization. With
over 300 years of history and expertise in banking, Barclays operates in
over 50 countries and employs over 127,000 people. Barclays moves, lends,
invests and protects money for over 27 million customers and clients
worldwide. For further information about Barclays, please visit our website
Headquartered in Wilmington, DE, Barclays U.S. credit card business has
more than 60 partnerships with some of the country's most successful
travel, entertainment, retail and financial institutions including US
Airways, AirTran Airways, Frontier Airlines, Midwest Airlines, Carnival
Cruise Lines, BJ's Wholesale Club, Travelocity, Gulf Oil, and others. The
company employs more than 1,400 employees in Wilmington and Colorado
Springs, CO, and was named a Top Five Employer in Delaware in 2007. For
more information please visit http://www.barclays.com.
Firstsource is among the world's leading BPO (business process
outsourcing) service providers. Firstsource provides customized business
process management to global leaders in the Banking & Financial Services,
Telecom & Media and Healthcare sectors. Its clients include six Fortune
Global 500 banks, two Fortune Global 500 telecommunications companies and
three Fortune 100 healthcare companies. Firstsource has a global delivery
model with operations in India, US, UK, Argentina and Philippines.