BAX Global Offers MyRMA, New Online Reverse Logistics Management Tool

Apr 10, 2002, 01:00 ET from BAX Global

    IRVINE, Calif., April 10 /PRNewswire/ -- BAX Global today announced that
 it would offer its new Web-enabled reverse logistics tool, MyRMA(TM), that
 greatly simplifies the complexities of managing product returns, to any
 customer who can benefit from this customizable application.
     The new MyRMA service was designed to be an easy-to-use, real-time,
 scalable Web-based solution that is more cost effective and offers more
 specialized features than customers can design and build on their own.
     MyRMA was initially developed for Xerox Corporation. Last year, Xerox came
 to BAX Global, a $1.8 billion worldwide transportation and supply chain
 management company, seeking a Web-enabled service that could reduce the
 complexities, lower costs and better manage the returns of any office
     BAX Global now manages Xerox Office Printing Business returns using the
 MyRMA application. The new service can be found on BAX's Web site,, in the MyBAX customer extranet.
     The Web-based tool is generic in nature, which allows new customers to be
 brought on quickly, and with no IT Development costs. "It's basically plug and
 play," said Chris Morton, managing director, Supply Chain Management
 Transportation for BAX Global. "We expect significant demand for these
 services because it's so user-friendly."
     By using MyRMA, companies are able to create a private, secure area where
 managers of product returns can input all returns pickup and delivery
 information, serial numbers and other details, like special packaging, inside
 office pickup and delivery, recycling and disposal requirements.
     The MyRMA feature offers instant tracking and tracing at the serial number
 level, improved accounting, billing and management reporting of returns.
     "MyRMA is a tremendous time and cost saver for any company with complex
 returns management issues," said John Carr, BAX Global's senior vice president
 of Supply Chain Management (SCM). "This new service allows for direct entries
 of returns into the Web-based MyRMA system versus manually filling out and
 faxing forms, calling to make sure pickup has occurred and using multiple
 shippers," he said. "MyRMA streamlines the process, eliminates redundant data
 entry and provides easy web access to shipment status virtually around the
     The MyRMA service utilizes BAXSuite(SM) domestic product options offering
 both guaranteed and time-definite delivery services. BAXSuite includes the
 BAXSaver(TM) service, BAX Guaranteed Overnight(SM) and BAXStandard(SM).
 BAXSaver offers time-definite delivery generally in one to three days within
 the continental U.S.; delivery to Canada and Hawaii takes slightly longer.
     About BAX Global
     BAX Global, Irvine, Calif., is a US$1.8 billion transportation and supply
 chain management company offering mode-neutral logistics management for
 business-to-business shippers through a global network of over 500 offices in
 123 countries. In North America, BAX Global offers guaranteed and standard
 delivery to every major North American business community in addition to
 international distribution and customs compliance worldwide.
     For a complete listing of BAX services and recent press releases visit the
 World Wide Web at .
                     MAKE YOUR OPINION COUNT -  Click Here