INDIANAPOLIS, Aug. 6, 2015 /PRNewswire/ -- Bell Techlogix, the leading IT managed services and solutions company, today announced it has renewed their relationship with Maxim Healthcare Services, Inc., a provider of home healthcare, medical staffing and wellness services across the U.S.
Maxim initially hired Bell Techlogix in 2012 for outsourced Service Desk support to complement their Maxim Solution Center. Over the course of the relationship, Maxim has continued to see an increase in customer satisfaction among their employees, and the strong relationship between Bell Techlogix and Maxim has resulted in a robust set of Maxim-specific knowledge that is regularly reviewed to ensure maximum effectiveness.
"The ongoing relationship that we have with Maxim Healthcare is particularly exciting because we are able to directly affect the ability for healthcare workers to get into the field and provide services to patients," said Jack Mansfield, Vice President of End User and Infrastructure Services. "As IT professionals, sometimes it's easy to see incidents as fixing a stream of bits and bytes; here we understand we are partnering to help save lives and empower health care providers."
Over the past several years Maxim and Bell Techlogix worked together with a focus on Customer Service and have been able to see measurable improvement in surveys. Maxim conducted two customer satisfaction surveys; one in 2012, and one in 2014. Both surveys had an approximately 30% return ratio and were specific to the Service Desk function and services. Survey participants were asked to rate their level of satisfaction with different aspects of the service they were receiving from the Service Desk. Between the two surveys we observed the overall percentage of Very Satisfied customers increase from 50% to 89%. Additionally, the team enjoys hearing the various kudos and service accolades that make their way to the Executives within our organizations.
"We continue to appreciate the solid partnership we have developed through the years with Bell Techlogix," said Steve Goth, IT Director of Enterprise Services. "Their commitment to Maxim has resulted in measurable customer service and satisfaction."
About Maxim Healthcare Services:
Maxim Healthcare Services, Inc. provides home healthcare, medical staffing, and wellness services across the U.S. Founded in 1988, Maxim is focused on delivering quality patient care and a commitment to employee development with an emphasis on customer service. Today, Maxim is an established partner in the healthcare industry and is constantly evolving to address the needs of our patients, caregivers, and clients. Our focus on quality patient care and compliance is the foundation for our success. Learn more about Maxim Healthcare Services, or get more information about available Maxim Healthcare positions.
About Bell Techlogix:
Bell Techlogix is a leading information technology managed services and solutions company focused on global and mid-market enterprises, as well as educational institutions.
Bell Techlogix provides our services and solutions to a variety of customers; leveraging BEAM, our integrated enterprise service delivery platform, across our offerings portfolio including, End User Computing, Infrastructure Management and Enterprise Mobility Management. Bell Techlogix's IT Lifecycle Services provide a comprehensive suite of business process services that optimize IT assets throughout their entire lifecycle. Bell Techlogix has leveraged over 30 years of experience to build market leading solutions such as our Service Desk 3.0 and BEAM as a Service offerings for comprehensive IT managed services.
Bell Techlogix is a privately held company headquartered in Indianapolis, Indiana. For more information on Bell Techlogix, please visit us on the web at www.belltechlogix.com, follow us on Twitter @BellTechlogixHQ, like us on LinkedIn or become a fan on our Facebook page.
SOURCE Bell Techlogix