Bell Techlogix Signs IT Service Desk Outsourcing Agreement with Cambium Networks
INDIANAPOLIS, Jan. 9, 2013 /PRNewswire/ --Bell Techlogix, a leading information technology managed services and solutions company, announced today a three year agreement with Cambium Networks to deliver a leading edge IT Service Desk Outsourcing solution built on ITIL principles and the Bell Enterprise Architecture Management (BEAM) platform. Bell's End User Computing services offers a cost-effective support model that will reduce call volumes, improve end-user productivity and provide a scalable platform to address Cambium's growth initiatives. This Agreement represents yet another brand name client that adds to the significant growth that Bell has experienced over the last several years in its End-User Computing Practice.
As a leader in the communications space, Cambium's Point-to-Point and Point-to-Multipoint solutions offer the bandwidth, the flexibility, the ease of installation, the intuitive operation and the cost effectiveness that make high-speed access accessible across the globe. In order for their business to move at high-speed, the IT team at Cambium must make access to information instantaneous, wherever and whenever it's needed. This means an IT Service Desk with flexibility, scalability and a focus on operational excellence.
"Our goal is to have our IT service delivery model match the quality and speed of the technology we offer our customers. As a leading player in service desk and application support, Bell has the capability to not only execute, but to advise us as we grow and scale our support operations. This is a partnership that will play an important part in helping our IT organization create meaningful value for our business – both today and in the future," said Tim Allen, Chief Financial Officer at Cambium Networks.
Bell's IT Service Desk Outsourcing Model will support Cambium employees across the globe, including North America and the United Kingdom, as well as other countries. From Bell's state-of-the-art call center in Indianapolis, support will be provided for Tier 1 incidents, advanced desktop applications, and coordination of on-site desk side services.
"Our dynamic Service Desk 3.0 offering is a perfect fit for Cambium, with our advanced ITIL-based processes and innovative BEAM service delivery platform, ensuring a best-in-class customer experience. Additionally, our expertise in supporting both custom and off-the-shelf applications is critical for technology companies that rely heavily on advanced applications to support their own customers," said Anthony D'Ambrosi, President, Bell Techlogix. "As Cambium continues to grow in broadband connectivity and expand globally, our ability to consistently deliver exceptional quality of service and economies of scale will prove to be a cornerstone in supporting that growth," D'Ambrosi added.
About Bell Techlogix:
Bell Techlogix is a leading information technology managed services and solutions company focused on global and mid-market enterprises, as well as educational institutions.
Bell provides our services and solutions to a variety of customers; leveraging our integrated enterprise service delivery platform across our offerings portfolio including, End User Computing, Infrastructure Management and Enterprise Mobility Management. Bell's IT Lifecycle Services provide a comprehensive suite of business process services that optimize IT assets throughout their entire lifecycle. Bell has leveraged over 25 years of experience to build a market leading Service Desk 3.0 offering for both end-user help desk and technical IT operations.
Bell is a privately held company headquartered in Indianapolis, Indiana. For more information on Bell Techlogix, please visit us on the web at www.belltechlogix.com.
About Cambium Networks:
Cambium Networks, formerly part of Motorola Solutions, provides world-class wireless broadband and microwave solutions for carriers, service providers, enterprise customers, military, government, and municipal networks around the world. It currently has more than 3.5 million products deployed in thousands of networks in over 150 countries, with its innovative technologies providing reliable, secure, cost-effective connectivity that's easy to deploy and proven to deliver outstanding metrics. Cambium's ecosystem of partners, development engineers, and support teams work together to design and deliver innovative, forward-looking solutions that provide data, voice and video connectivity when and where it's needed.
For more information, visit www.cambiumnetworks.com
SOURCE Bell Techlogix