Almost two thousand carefully selected scientific customers from The Science Advisory Board – the world's largest market research panel of scientific customers - participated in the voting. From the data collected, BioInformatics LLC's market research analysts calculated an overall score for each nominated company based on the number of nominations received, as well as key measurements of customer satisfaction and loyalty.
"Understanding the customer's journey has been a key theme for us this year," said Bill Kelly, President of BioInformatics LLC. "Scientists appreciate and reward those companies that exceed their expectations at every customer touchpoint. The companies we honored last night have set the standard for the life science tools industry, and are instrumental in advancing life science research and drug discovery."
The Winners of the prestigious 2016 Life Science Industry Awards® are:
"Company to Watch" in 2017
Most Useful Website
Best Technical Support
Cell Signaling Technology
Best Customer Service
Best New Product – Protein Research
"Greenest" Life Science Company
Best New Product - Genomics
Most Helpful Salesforce
Most Memorable Advertising
New England Biolabs
Best Overall Customer Experience
Thermo Fisher Scientific
Best Use of Digital Media
Best New Product – Cellular Research
Best New Product – General Lab Equipment
This year's event was supported by the generous sponsorship of BroadOak Capital Partners, Chempetitive Group and Digital Science.
ABOUT BIOINFORMATICS LLC
BioInformatics LLC and its SDi division form the premier research and advisory firm serving the life science and analytical instrument industries. By leveraging our expert network of more than 80,000 life scientists, the company has supported more than 500 companies in creating insights that lead to better business decisions. Offerings include assessing the size and attractiveness of scientific markets, optimizing product configurations and pricing, validating corporate acquisitions, measuring customer loyalty, and evaluating brand strength and positioning.
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SOURCE BioInformatics LLC