Bocada Adds Integration with Leading Trouble Ticketing Solutions to Prism
KIRKLAND, Wash., June 28, 2011 /PRNewswire/ -- Bocada Inc., the world's leading provider of data protection management software and the creator of the Data Protection Service Management (DPSM) model, today announced that it has added the ability to send alerts from its Prism DPSM solution to trouble ticketing systems from BMC, ServiceNow and ConnectWise.
Already providing the most comprehensive backup and replication product support in the industry, Bocada has continued to take steps to make Prism a more integral solution for any service delivery environment. Customers utilizing trouble ticketing solutions as part of their overall ITSM processes can now ensure data protection problems are tracked through the service desk and quickly addressed in order to ensure SLAs are met, helping improve customer satisfaction.
Bocada Prism users will be able to configure the solution to send alerts which can be received by any ticketing system that can accept email notifications. Bocada provides templates that integrate Prism with service management solutions from BMC (Remedy), ServiceNow and ConnectWise.
"Prism is the industry's only purpose built Data Protection Service Management solution, and we continue to provide key features and functionality that allow our customers the ability to be process efficient as they strive for operational excellence. By providing the ability to integrate with IT Service Management (ITSM) processes and applications our users can continue to improve on the way they deliver data protection services," said Ralph Wynn, Product Marketing Manager at Bocada. "Prism provides organizations with the ability to tie alerts into their service management applications, helping prioritize service efforts and ensure the most critical errors get immediate attention, further streamlining the overall problem management process."
Much more than a backup reporting solution, Bocada Prism is a service management application that was purpose built to help organizations move through the DPSM model, a multi-phase set of best practices to ensure cost-effective delivery of data protection services to customers. Bocada leveraged years of customer experiences to create a workflow-driven, intelligent analysis solution with built in SLA impact analysis, change tracking, trend analysis and a searchable knowledge base to ensure organizations can meet business goals and improve operational efficiencies. When used over an extended period of time, Prism provides a historical overview of the backup environment to see if it is operating the way it should be. This information is vital in addressing whether changes need to be made, the architecture needs updating, and what data is readily available, as well as to forecast future growth.
Bocada provides market leading data protection service management solutions to transform the way companies deliver data protection services to achieve greater business and IT alignment, maximize operational efficiency, minimize risk and increase customer satisfaction. Based on patented, agent-less technology, Bocada solutions deploy rapidly and scale to meet the demands of the largest multi-vendor data protection environments. Picking up where other backup software companies stop, Bocada software monitors and creates in-depth reports for transparency and accountability and empowers use to address any failures in their data protection process. Bocada helps hundreds of enterprise organizations more effectively manage over 600,000 backup clients and servers with Bocada solutions. Headquartered in Kirkland, Washington, Bocada is privately held and funded by leading venture investors. For more information visit: www.bocada.com.
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SOURCE Bocada Inc.