Bank Branches in Ohio and Oregon Partner with BranchQuest to Deliver Exceptional Client Experiences

AUSTIN, Texas, Dec. 21 /PRNewswire/ -- BranchQuest, a consulting firm that works with retail organizations at community financial institutions, today announced that it has signed agreements with Sutton Bank in Attica, OH and Oregon Community Credit Union in Eugene, OR to help both organizations offer enhanced relationship experiences and improve bottom-line performance.

"Branches can realize tremendous gains when they work to transition their retail banking organizations away from providing passive service," said Billy Wilkinson, President and Founder of BranchQuest. "The shift to a proactive model enhances the experience for branch consumers who receive more attention and personalized recommendations about financial products and services."

The BranchQuest solution is grounded upon a Six-Step Process designed to promote a client-oriented culture that increases per-client profitability for both existing and new clients by fostering a disciplined methodology that focuses all human capital on increasing sales efficiencies.

"We found Billy's expertise leading retail organizations, his history creating deeper share of wallet with customers and his understanding of what makes community banking special to be an exact match for our needs," said Tony Gorrell, EVP and CFO Sutton Bank. "We were looking for someone to help us transition our retail footprint toward a more sales-oriented focus and we knew that simple training would not cut it. However, we didn't have the necessary resources to hire someone full-time. That's where Billy and BranchQuest hit the mark."

"In 2009, Oregon Community Credit Union made a commitment to become a true retail sales and service financial institution. The decision to work with Billy and BranchQuest was easy knowing his experience in the financial industry as well as being able to customize his expertise to our program," said Darrell Stark, Director of Operations, Oregon Community Credit Union . "We are confident that BranchQuest will help OCCU become a leader in retail sales in the Credit Union industry."

About BranchQuest

The mission of BranchQuest is to provide ongoing expertise to help financial institutions increase efficiencies and profitability and to establish a disciplined methodology to enhance each client's in-branch experience. BranchQuest was founded by financial services industry veteran Billy Wilkinson in 2009 and is headquartered in Austin, Texas. Additional information is available online at www.branchquest.com.

SOURCE BranchQuest

Back to top

RELATED LINKS
http://www.branchquest.com