CA First Major Vendor Certified on All 14 ITIL(R) Version 3 Processes Through PinkVERIFY(TM) Assessment

Solidifies Leadership Position in Service Management with More ITIL Processes Certified than BMC, HP and IBM

ISLANDIA, N.Y., Aug. 18 /PRNewswire-FirstCall/ -- CA, Inc. (Nasdaq: CA) today announced that CA Service Desk Manager r12 has achieved PinkVERIFY certification on all 14 available ITIL((R)) version 3 (V3) processes. This certification gives CA a unique advantage over its competition as one of the very few organizations to have achieved such a high level of recognition for building ITIL best practices into its software framework.

Pink Elephant's PinkVERIFY assessment is recognized as the IT service management industry's original program for certifying software that supports the definitions and workflow requirements for ITIL. For over ten years, PinkVERIFY has offered customers, who realize the significance of adopting and implementing ITIL best practices, with the assurance that they are selecting optimal, value-based IT service management solutions. With the release of ITIL V3, Pink Elephant has developed a new PinkVERIFY certification scheme to reflect support of 14 processes within the Service Lifecycle.

"As a global provider of IT outsourcing services, we rely on ITIL for consistent service delivery around the world. CA tools give us an ITIL-based foundation for all of our processes, and a fully integrated service delivery platform that we have deployed on a global basis," said Vicki Neville, global practice manager, ITIL Consulting, TechTeam Global. "We use CA Service Desk Manager r12 both in house as well as for several of our outsource helpdesk clients, and we are delighted with how it helps us facilitate and automate our Incident, Problem, Change and Configuration Management processes."

The 14 processes certified by Pink Elephant span the IT maturity spectrum from Chaos and Reactive up to true business alignment. CA is the only major vendor to successfully demonstrate how it can facilitate the higher maturity level processes like Service Portfolio, Financial and Capacity Management. The other processes on which CA Service Desk is certified include: Incident, Problem, Knowledge, Change, Service Level, Availability, Event Management, Request Fulfillment, Release & Deployment, Service Asset & Configuration, and Service Catalog.

"CA is committed to delivering our customers out-of-the-box Service Management best practices to reduce total cost of ownership. From its inception, we built CA Service Desk Manager on a framework of embedded ITIL processes and the ability to tightly integrate with other CA and third-party IT solutions," said Brian Bell, senior vice president and general manager, CA Service Management. "The PinkVERIFY certification of all 14 ITIL processes is proof that CA is driving true IT process improvements and Lean IT efficiency in accordance with ITIL best practices."

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About CA Service Desk Manager

CA Service Desk Manager is a versatile, comprehensive IT support solution that helps customers build superior Request, Incident, Problem and change management processes, with simplified and enhanced change and configuration management functionality to increase visibility into the IT infrastructure. This solution also delivers extensive self-service and remote support capabilities helping everyone from individual IT groups to larger service providers deliver a higher quality of service to their customers' organizations while lowering costs. CA Service Desk integrates with other CA Enterprise IT Management solutions such as CA Clarity, CA Software Assurance Manager, CA ITAM, CA Service Catalog and CA Service Accounting.

For more information on CA's ITIL activities and CA Service Management, please visit ca.com/itil.

• On the Web: http://www.ca.com/itil
• Blog: http://community.ca.com/blogs/itil/
• On Twitter at: http://twitter.com/caitservice
  

About CA

CA (Nasdaq: CA), the world's leading independent IT management software company, helps customers optimize IT for better business results. CA's Enterprise IT Management solutions for mainframe and distributed computing enable Lean IT--empowering organizations to more effectively govern, manage and secure their IT operations. For more information, visit www.ca.com.

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About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other service provider. Operating through many offices across the globe, the company is the world's #1 provider of ITIL and ITSM conferences, education and consulting services. For more information, please visit www.pinkelephant.com.

Trademarks

Copyright (C) 2009 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. PinkVERIFY and the PinkVERIFY logos are trademarks of Pink Elephant Inc. ITIL(R) is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Press Contacts

    Crystal King
    CA, Inc.
    Phone: (508) 628-8575
    crystal.king@ca.com

SOURCE CA