MONTREAL, July 31 /PRNewswire/ -- Calabrio, Inc, a leading provider of contact center workforce management (WFM) solutions, today announced its debut on a major industry report recently published by Saddletree Research, a leading analyst firm focused on emerging contact center and communications convergence markets. The report profiles Calabrio as the market leader in Canada and a major competitor in U.S. and other markets. The annual report, entitled "The U.S. Workforce Management Software Market: 2005-2010", is one of the most comprehensive studies about the industry. Paul Stockford, chief analyst for Saddletree and author of the report, noted, "2005 found Calabrio still getting the majority of its business in its native Canada where it holds market leadership." Further, Calabrio's efforts in the U.S. and French-speaking markets are also aggressive and compelling for many companies: "Easing the financial burden of switching workforce management systems has proven to be an important advantage for Calabrio in the increasingly competitive U.S. market." Looking at product strengths, Saddletree concluded that Calabrio's WFM solutions could stand up to those from larger, older competitors: "Saddletree Research views Calabrio as a system that can effectively compete across the market gamut regardless of the size of the contact center. Calabrio's customers range in size from a few seats of scheduling to customers like France Telecom with 15,000 seats of workforce management. With full multi- media capabilities and proven multi-site management, Calabrio is finding success with outsourcers as well as multinational corporations." Also, "Calabrio continues to add improvements to its platform with the objective of offering a product that brings key strategic elements of a workforce optimization solution to the customer" such as new quality monitoring and performance management capabilities. "Our secret is out," said Rene LeBel, chief executive officer and founder of Calabrio. "Since our start in 1995, we have always been very successful and quietly growing, but this past year, we began to invest in publicizing our customer success and our value proposition as we make a splash in U.S. and international markets. Calabrio has reached a new level of growth with our customer momentum and product innovations, which is why we were singled out by Saddletree Research as a major industry competitor in our own right." The analyst report also confirms Calabrio's experience that the workforce management is poised for strong growth, as more contact centers recognize the need for sophisticated workforce management solutions. Building on a 15% increase in revenues from 2004 to 2005, Saddletree estimates that the U.S. market will enjoy a near doubling of revenues from $229.4 million in 2005 to $403.3 million by 2010. To purchase a copy of Saddletree Research's 2006 Workforce Management market report, please contact Saddletree Research at 480-922-5949 or by e-mail at firstname.lastname@example.org. About Calabrio, Inc. Calabrio's workforce management solutions are used by companies worldwide, such as Blue Cross, Direct TV, MasterCard, MBNA, Sears and hundreds more. From our start in 1995 -- and now with offices in Canada, United States and Europe -- Calabrio is one of the very first to give multi-site and multi- channel management capabilities to today's evolving contact centers. Unlike competitors, Calabrio offers an unmatched forecasting and scheduling accuracy of up to 99.5% as well as a full range of additional capabilities at no extra charge, such as skills- and performance-based scheduling, KPIs, payroll integration, and much more. As a result, our customers can dramatically improve productivity, employee satisfaction and efficiency, which in turn drive customer service and profitability. For more information, please visit www.calabrio.com. Media Contact: Renee Maler Public Relations renee@philosophyPR.com +1.925.968.9495
SOURCE Calabrio, Inc.