MONTREAL, July 31 /PRNewswire/ -- Calabrio, Inc, a leading provider of
contact center workforce management (WFM) solutions, today announced its
debut on a major industry report recently published by Saddletree Research,
a leading analyst firm focused on emerging contact center and
communications convergence markets. The report profiles Calabrio as the
market leader in Canada and a major competitor in U.S. and other markets.
The annual report, entitled "The U.S. Workforce Management Software
Market: 2005-2010", is one of the most comprehensive studies about the
industry. Paul Stockford, chief analyst for Saddletree and author of the
report, noted, "2005 found Calabrio still getting the majority of its
business in its native Canada where it holds market leadership." Further,
Calabrio's efforts in the U.S. and French-speaking markets are also
aggressive and compelling for many companies: "Easing the financial burden
of switching workforce management systems has proven to be an important
advantage for Calabrio in the increasingly competitive U.S. market."
Looking at product strengths, Saddletree concluded that Calabrio's WFM
solutions could stand up to those from larger, older competitors:
"Saddletree Research views Calabrio as a system that can effectively
compete across the market gamut regardless of the size of the contact
center. Calabrio's customers range in size from a few seats of scheduling
to customers like France Telecom with 15,000 seats of workforce management.
With full multi- media capabilities and proven multi-site management,
Calabrio is finding success with outsourcers as well as multinational
corporations." Also, "Calabrio continues to add improvements to its
platform with the objective of offering a product that brings key strategic
elements of a workforce optimization solution to the customer" such as new
quality monitoring and performance management capabilities.
"Our secret is out," said Rene LeBel, chief executive officer and
founder of Calabrio. "Since our start in 1995, we have always been very
successful and quietly growing, but this past year, we began to invest in
publicizing our customer success and our value proposition as we make a
splash in U.S. and international markets. Calabrio has reached a new level
of growth with our customer momentum and product innovations, which is why
we were singled out by Saddletree Research as a major industry competitor
in our own right."
The analyst report also confirms Calabrio's experience that the
workforce management is poised for strong growth, as more contact centers
recognize the need for sophisticated workforce management solutions.
Building on a 15% increase in revenues from 2004 to 2005, Saddletree
estimates that the U.S. market will enjoy a near doubling of revenues from
$229.4 million in 2005 to $403.3 million by 2010.
To purchase a copy of Saddletree Research's 2006 Workforce Management
market report, please contact Saddletree Research at 480-922-5949 or by
e-mail at firstname.lastname@example.org.
About Calabrio, Inc.
Calabrio's workforce management solutions are used by companies
worldwide, such as Blue Cross, Direct TV, MasterCard, MBNA, Sears and
hundreds more. From our start in 1995 -- and now with offices in Canada,
United States and Europe -- Calabrio is one of the very first to give
multi-site and multi- channel management capabilities to today's evolving
contact centers. Unlike competitors, Calabrio offers an unmatched
forecasting and scheduling accuracy of up to 99.5% as well as a full range
of additional capabilities at no extra charge, such as skills- and
performance-based scheduling, KPIs, payroll integration, and much more. As
a result, our customers can dramatically improve productivity, employee
satisfaction and efficiency, which in turn drive customer service and
profitability. For more information, please visit www.calabrio.com.
SOURCE Calabrio, Inc.