MINNEAPOLIS, Oct. 29, 2013 /PRNewswire/ -- Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® Speech Analytics solution has been named the Silver Stevie® Award winner by the 2013 American Business Awards, and was recognized in the category of "New Product or Service of the Year." Honored for achievements in advancing relationship management software, the Calabrio ONE Speech Analytics solution greatly reduces the complexity usually associated with voice transaction analysis, making it easier for businesses to extract insightful data from their customer interactions happening in the contact center.
The literal "voice of the customer" has historically been hard to search for business insight because it is unstructured. Calabrio ONE Speech Analytics is built on an intelligent, flexible Web 2.0-based software and simplifies voice analysis using a phonetics-based approach that locates words or phrases within spoken audio—a method which is faster and less complex than alternative speech-to-text-based solutions. As a result, businesses are able to leverage recorded customer conversations to increase efficiency, strengthen customer relationships, improve product and process, and grow revenue, for example.
"The information that can be learned by unlocking the voice of the customer not only provides greater insight for activities in the contact center, but allows customer insights to be part of larger business intelligence initiatives and shared across the enterprise," said Tom Goodmanson, president and CEO of Calabrio. "We pride ourselves on providing our customers with intelligent, user-centric solutions that make customer interaction management simpler. We're thrilled to be honored with a Stevie Award to showcase our achievements."
"So many remarkable stories of success and innovation were told in the nominations submitted to this year's American Business Awards," said Michael Gallagher, president and founder of the Stevie Awards. "We congratulate all of this year's Stevie Award winners, and thank them for the inspiration provided by their achievements."
Calabrio ONE Speech Analytics is part of the comprehensive Calabrio ONE Workforce Optimization Suite that includes call recording; quality management; speech, desktop and text analytics; workforce management; and performance management. Calabrio ONE is currently available through Calabrio and its partner network. Additional information about all Calabrio products can be found at www.calabrio.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop and text analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will debut this month. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors and partners of The 2013 American Business Awards include the Business TalkRadio Network, Callidus Software, Citrix Online, Dynamic Research Corporation, Experian Consumer Services, John Hancock Funds, LifeLock, PetRays, and SoftPro.
SOURCE Calabrio, Inc.