2014

Call Center Demo & Conference Offers Behind the Scenes Peek at Select Atlanta Contact Centers

COLORADO SPRINGS, Colo., Aug. 27, 2013 /PRNewswire/ -- Included in the premium package on a space available basis, site tours are a highly desired component to the Call Center Demo & Conference. Attendees choose from four available site tours to a local contact center. This half-day visit inside a contact center's operations provides best practices and takeaways that attendees can then apply to their own centers. Site tours take place the first day of the conference on Monday, October 21. Site tour locations this year include:

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Convergent
Convergent is one of America's largest business process outsourcing, revenue cycle and receivables management companies, with twelve domestic and international operating centers across four time zones. The Atlanta center employs over 600 CSRs including 150+ at-home agents.

AutoTrader.com
AutoTrader.com is the Internet's leading provider of new and used car listings and consumer automotive information. The Atlanta office is home to approximately 400 customer service professionals who provide multi-channel customer support to consumers, new and used car dealers, and national advertisers. Their Consumer & Specialty Sales Team recently earned the prestigious Center of Excellence Recognition from Benchmark Portal in April, demonstrating their high level of commitment to customer care.

Delta Airlines
Delta Airlines Sales Support Center was honored with the 2013 Gold Stevie Award for Customer Service – Airlines, Distribution and Transportation. They were also voted best in problem/complaint resolution in 2011 and 2012.  During this tour attendees will see how Delta Sales Support uses various technologies to deliver a unique personalized experience to its corporate and travel agency partners.

The Home Depot
The Home Depot is the world's largest home improvement specialty retailer. Customer service is at the heart of their success, and their Customer Service Representatives make that heart beat. They serve on the front lines as service ambassadors via phone, email and online chat.

About the Conference
With a rich history of success, Call Center Demo & Conference provides an opportunity for contact center professionals to learn new skills, network with peers, and see new technologies. The conference opens on Monday, October 21 with site tours and pre-conference workshops. It continues Tuesday, October 22 through Wednesday, October 23 with sessions and case studies covering four core subject areas (People, Operations, Strategy/Leadership, and Technology), as well as a full exhibit/demo hall and numerous networking events.

Conference Sponsors
Gold Sponsors: ForeSee, InContact, LiveOps, and USAN
Sterling Sponsors:  Five9, TantaComm, VoltDelta, and Voxeo

Exhibitors
8x8 Inc., ac2 Solutions, ADTECH Global, AVOKE Analytics, CallCopy, Castel Communications, Certified Languages, Customer Relationship Metrics, Fonolo, Interactive Intelligence, Intradiem, iQor, LogiCALL by Jones/NCTI, Noble Systems, OnBrand24, Pipkins, Presence Technology, PTP, TCN, tpc, Vocalcom, WFMSG, White Pages Pro, and WorkFlex Solutions. A complete list of exhibitors can be found here.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com. ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)



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