PHILADELPHIA, March 26 /PRNewswire/ -- PECO reports that one out of
every six customers is behind on their energy bills as of March 17th, which
is why the company is now mailing notices to customers who have a
PECO urges its customers with past due balances to immediately contact
the company in order to pay their bill, make payment arrangements, or to
take advantage of assistance programs. For customers that qualify,
assistance can include discounted rates, financial counseling, and Low
Income Home Energy Assistance Program (LIHEAP) cash and crisis grants. The
LIHEAP application period is quickly coming to a close and PECO urges all
eligible customers to quickly apply. Beginning April 2, customers who do
not immediately resolve their past due balances could have their utility
service terminated for non- payment.
"We understand that winter bills can sometimes be difficult to manage,
and help is available, but customers do have an obligation to pay for the
service they use or contact us for help if they are struggling," said Manus
McHugh, director of revenue management for PECO. "Service terminations are
always a last resort, unfortunately they are also sometimes the only way
for utilities to collect on past due balances with customers who avoid
Customers in danger of having their service terminated should contact
the company immediately at 1-888-480-1533. Customers also can make payments
or payment arrangements in person at PECO's customer service center at 23rd
and Market Streets in center city Monday through Friday, 8:30 a.m. - 5 p.m.
Payments also can be made via credit card or check through the company's
Web site at http://www.peco.com/ehome.
Currently, about 227,000 customers are behind on their utility accounts
as compared to about 194,000 customers in March 2006. The majority of this
year's affected customers are located in the City of Philadelphia.
The LIHEAP Application Season Ends March 30th
Help is available for lower income customers who have difficulty paying
their bills. The Commonwealth of Pennsylvania recently announced expanding
heating assistance for low and fixed income customers this winter. The
application deadline for the Low-Income Home Energy Assistance Program
(LIHEAP) was extended to March 30, 2007, and the amount available for
crisis grants was increased from $300 to $400. LIHEAP recipients who have
already received $300 in crisis benefits can now apply for an additional
$100 if they experience another home heating emergency. Crisis grants are
one-time cash payments that assist households who have heater problems or
facing the loss of utility service because of past due bills.
LIHEAP grants are funded by the federal government and administered by
the state. The program's eligibility is based on family size and income.
PECO also offers discounted electric and gas rates under its CAP program
(Customer Assistance Program), which has the largest enrollment of any
utility in the state with more than 113,000 households participating.
Customers who want more information about LIHEAP can call 1-800-34-HELP-4.
Customers who want more information about PECO's CAP program can call
Based in Philadelphia, PECO is an electric and natural gas utility
subsidiary of Exelon Corporation (NYSE: EXC). PECO serves 1.6 million
electric and 480,000 natural gas customers in southeastern Pennsylvania. In
2006, the company delivered 38.2 million megawatt-hours (Mwh) of
electricity and 76.1 billion cubic feet of natural gas to residential,
business and institutional customers. PECO's energy delivery services
generated $5.17 billion in revenue for Exelon. Founded in 1881, PECO is one
of the Greater Philadelphia Region's most active corporate citizens,
providing leadership, volunteer and financial support to numerous arts and
culture, education, environmental, economic development and community
programs and organizations.
Contact: Cameron Kline
PECO, An Exelon Company
2301 Market Street, S14-1
Philadelphia, PA 19103