- Receives Impressive Scores In Customer Oriented Services -

HARRISBURG, Pa., Dec. 10 /PRNewswire/ -- Capital BlueCross' wholly owned subsidiary, Keystone Health Plan Central (KHP Central), is a top-ranked Medicare health maintenance organization plan in Pennsylvania, and one of the highest-rated Medicare plans in the nation, ranking No. 17 overall in (1) U.S. News & World Report/NCQA America's Best Health Insurance Plans 2009-10. The rankings are available on the U.S. News & World Report Web site at www.usnews.com.

The National Committee for Quality Assurance (NCQA) is an independent, not-for-profit organization dedicated to measuring the quality of America's health care. The rankings appearing in U.S. News & World Report are based on assessment of more than 160 Medicare plans nationwide, in the categories of Member Satisfaction, Prevention and Treatment.

Within the Member Satisfaction category, KHP Central received its highest scores in the sub-categories of: "Customer Service," "Getting Care Easily," "Getting Care Quickly," "How Well Doctors Communicate" and "Rating Care Received."

In the Prevention category, KHP Central's top scores were in "Evaluating Physical Health Status," "Giving Flu Shots," and "Giving Pneumonia Shots."

In the Treatment category, KHP Central received its best scores in "Retinal Eye Exams," Glucose Testing," "Glucose Control," "Cholesterol Control," "Alcohol or Drug Dependence Treatment Initiated" and "Monitoring Key Long-Term Medications."

"This overall ranking coupled with the high success in the sub-categories is a testament to the commitment of Capital BlueCross and its subsidiaries to provide top-level care and customer service to its members," said Capital BlueCross President & CEO Bill Lehr. "We are especially proud of our high marks in Member Satisfaction, as service to our members has always been our No. 1 focus."

Capital BlueCross is the leading health insurer in its region, providing health insurance coverage to nearly one million people in central Pennsylvania and the Lehigh Valley. Capital BlueCross is committed to making health insurance simple for its customers and members through all the stages of life by offering nationally acclaimed customer service and a full range of innovative benefit programs at competitive prices.

The company has been providing health security to the people and communities of central Pennsylvania and the Lehigh Valley for more than 70 years and employs about 2,100 people in the region.

Capital BlueCross is an independent licensee of the Blue Cross and Blue Shield Association.

More information about Capital BlueCross and its subsidiaries can be found by going to https://www.capbluecross.com.

(1) U.S. News/NCQA America's Best Health Insurance Plans 2009-10. "America's Best Health Insurance Plans" is a trademark of U.S. News & World Report.

SOURCE Capital BlueCross

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