CCHS Announces New Express Service Portal for Service Providers and Suppliers to Enhance Customer and Partner Experience
Accelerates Customer Claim Processing Time by Automating Job Authorizations, Submitting Electronic Invoices and Tracking Work Status
FORT LAUDERDALE, Fla., July 27 /PRNewswire/ -- Cross Country Home Services, Inc. (CCHS), the leader in helping companies drive revenue and customer loyalty through a comprehensive set of home warranties, home service plans and homeowner emergency assistance programs, today announced the national launch of its new Express Service Portal Web site that streamlines the customer claim process by giving service providers and suppliers a quick and easy medium for obtaining automated job authorization, submitting electronic invoices and tracking work status.
"Using a Web-based approach to automate and tie together all the details associated with processing a home warranty claim is another example of our on-going commitment to improving the customer experience," said Tom Canterberry, Vice President of Operations and Customer Care at CCHS. "By providing members of our national service provider network--the largest in the country--direct access to a single job tracking system, we are confident that we can continue to reduce claim processing time which ultimately results in a better claim experience for the customer."
The Express Service Portal is another example of CCHS using technology as a competitive differentiator and is a continuation of its Service Oriented Architecture (SOA) initiative. Utilizing Web services and other aspects of Web 2.0, CCHS believes that the Express Service Portal, and its previously deployed Automated Speech Recognition (ASR) solution, will significantly improve the interactions between the company and its service providers - making it much easier and more cost-effective to deliver excellent customer service.
About Cross Country Home Services
Cross Country Home Services, Inc. is the leader in helping companies drive revenue and customer loyalty through a comprehensive set of home warranties, home service plans and homeowner emergency assistance programs. For nearly 30 years, CCHS has provided programs for major clients in the financial services, insurance, real estate and utility industries, as well as affinity groups. The company is focused on operational excellence - from client support, service network management and marketing, to customer service - to ensure that its clients' programs run smoothly and deliver results. Headquartered in Fort Lauderdale, Florida, CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. For more information, visit http://crosscountry-home.com.
SOURCE Cross Country Home Services, Inc.
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