Chubb Deploys Property and Identity Restoration Services in Response to California Wildfire Losses

    WARREN, N.J., Oct. 30 /PRNewswire/ -- The Chubb Group of Insurance
 Companies has rolled out a series of property and identity restoration
 services to help its Southern California customers recover from the
 wildfires that have damaged or destroyed their homes.
     Chubb has engaged its national network of preferred damage mitigation
 and restoration specialists to help customers stabilize the damage and
 reduce the severity of loss. Certified technicians can perform a variety of
 services, including board-up, smoke and soot removal, dehumidification,
 odor removal, materials cleanup and demolition. The technicians also can
 clean, sanitize and deodorize most household contents, and through the use
 of sophisticated technology, they can electronically clean computer
 equipment.
     Chubb is also providing identity restoration services to help customers
 recover or replace missing personal identification and documentation,
 including birth certificates, driver's licenses, passports and Social
 Security cards. In addition, this service helps obtain access to investment
 and bank account records, as well as the replacement of checks and
 credit/debit cards.
     "We are saddened by the losses some of our customers have suffered. Our
 property and identity restoration services, as well as our renowned claim
 services, will help to ease the trauma and, as soon as possible, restore
 homes and lives back to normal," said Gary Petrosino, senior vice president
 and Western Zone manager for Chubb. "Nearly 40 percent of our in-house U.S.
 claim adjusters are now focused on visiting our customers' homes in
 Southern California. We are advancing funds to expedite recovery. We are
 doing whatever we can to help our customers through this difficult period."
     In addition, Chubb has put a voluntary, temporary moratorium into
 effect on policy cancellations for nonpayment in the areas affected by the
 wildfires.
     Policyholders may file a claim by contacting their agent, broker or
 Chubb directly. To report a claim directly to Chubb, they may call
 800-CLAIMS-0 (252-4670) or send a fax to 800-300-2538. They also may report
 a loss via www.chubb.com, where they should click on "To Report a Loss."
     In California, Chubb's extended replacement cost coverage provides up
 to 200% of the dwelling limit in the event of a covered loss. This coverage
 is especially important in catastrophe situations, when the demand for and
 price of building materials and construction often escalate sharply.
     The member insurers of the Chubb Group of Insurance Companies form a
 multi-billion dollar organization providing property and casualty insurance
 for personal and commercial customers worldwide through 8,500 independent
 agents and brokers. Chubb's global network includes branches and affiliates
 throughout North America, Europe, Latin America, Asia and Australia. Chubb
 is a worldwide leader in insuring fine homes, automobiles, yachts, antiques
 and other collectibles, and personal liability. Additional information on
 Chubb can be found at www.chubb.com/personal.
 
 

SOURCE The Chubb Group of Insurance Companies