CHICAGO, Sept. 10, 2015 /PRNewswire/ -- Aerialink, Inc., a leading mobile communications company providing a powerful messaging platform, and Mosaic NetworX, a strategic partner and full-service telecommunications service provider, today announced the launch of the Conversations Messaging Platform for California-based Clark Pest Control. Conversations™ enables a business to provide a personalized and context appropriate experience for each and every customer via text messaging.
Both customers and businesses want to text with each other, however, most often these conversations are locked up in individual mobile phones providing challenges related to collaboration, management visibility and operations.
Conversations™ is a business-class, centralized platform to manage all customer-messaging conversations across the business.
"We needed a way to centralize two-way, customer texting with our Contact Center and multiple branch locations across California," said Matt Beckwith, Contact Center Director at Clark Pest Control. "The Conversations™ Platform has given our existing and potential customers an exciting new channel in which to contact our company. When customers text our toll-free or business phone numbers they expect a response that is both quick and personal. Conversations™ allows us to do just that in a way that works perfectly in a busy contact center. We are always looking for ways to make contacting us an easier experience and Conversations™ has become an important part of that goal."
The mobile customer is accustomed to carrying on dialogs via text – it is a natural progression to start a text conversation with a business because it is convenient and non-intrusive. Built on top of a carrier-grade messaging gateway, Conversations™ is a feature rich solution that offers great flexibility to structure communication workflows around multiple phone numbers, business-defined groups and users. It supports message delivery worldwide.
Chris Currie, CEO of Aerialink stated, "There hasn't been a good business-class solution for live texting that is built for team collaboration and visibility for management. It's a much-needed platform that fills a void in the market. Conversations™ was developed based on the demand from our enterprise clients, but it is a relevant solution for any size business."
"As a strategic partner of Aerialink solutions, we can get a business up and running with the cloud-based platform within minutes. Conversations™ provides an innovative solution that is specifically focused on live, two-way communications. We believe that the service of text enabling a toll free number or standard landline will help many businesses make the transition to this next generation of messaging," said Brian Erickson, President of Mosaic NetworX.
The Conversations Platform Features:
- Use your existing landline numbers or lease a new number
- Use any web-connected device – desktop, tablet, smartphone
- Centralized solution with flexible configurations for multi-tiered organizations, Sarbanes-Oxley compliant, cloud-hosted
- Supports SMS and MMS messaging
- Agent collaboration and shared inbox features
- Auto-replies, pre-written quick responses, forward to email option
- Options for integration with CRM
About Aerialink, Inc.
Aerialink, Inc. is a leading mobile communications company providing a powerful messaging and location services platform via cloud APIs and Applications to businesses worldwide. As one of the first platforms in the US to offer a high value alternative to short codes, Aerialink's innovative messaging solutions continue to fill a void in the market for enterprise-class communications. The newly released Conversations™ application for centrally managing live text communications between enterprise and customer allows businesses to use their existing toll-free or business number to text live with customers. Aerialink is an aggregator of SMS, MMS and Location Services and is a United States FCC licensed and CLEC telecommunications carrier.
To learn more about Aerialink visit https://www.aerialink.com
About Mosaic NetworX
Mosaic NetworX consistently delivers industry-leading strategic infrastructure services. Distinguishing themselves from service providers offering restrictive one-size-fits-all solutions, Mosaic's experts work with clients to architect secure, agile solutions that meet each business's individual IT infrastructure and communication needs. Mosaic functions as a single point of contact, offering scalable and customized voice, data, mobile messaging, cloud, and WAN solutions.
Additionally, Mosaic NetworX is a FCC-licensed, facilities-based CLEC providing DIDs and Toll- Free numbering resources to platform based service providers.
To learn more about Mosaic NetworX visit http://mosaicnetworx.com
About Clark Pest Control
Founded shortly after World War II by returning veterans, Clark Pest Control has since grown to become the West's largest pest management company with branch offices throughout California and in the Reno, Nevada area. We need you!
Today, Clark Pest Control employs knowledgeable and reliable service technicians who are specifically trained in integrated pest management (IPM), and experienced quality control supervisors who assure the highest quality standards are met with each and every service we perform. We offer a wide variety of affordable, customized pest control solutions to meet all of your needs.
More information is available at http://www.clarkpest.com/.
SOURCE Aerialink, Inc.