ClickSoftware launches ServiceOptimization Suite Version 8.1.6 which includes a first batch of mobile business apps

BURLINGTON, Massachusetts, February 23, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today launched version 8.1.6 of its Workforce Management Platform. In addition, the latest release provides rich functional enhancements to ClickSoftware's scheduling, business intelligence, forecasting and employee rostering solutions.

The new mobile business apps enable ClickSoftware's customers to rapidly build, configure, deploy and update important mobile business functionality including field sales, employee collaboration, timesheets, employee safety, business workflow, navigation and location, allowing for even greater workforce flexibility and productivity. Service businesses now have the freedom to configure and deploy as many or as few apps as required in order to best fit the needs of their workforce.  Easily integrated with existing enterprise systems, ClickSoftware's mobility solutions, including the new apps, are device agnostic and are able to run on almost any tablet or smart phone.

"By further harnessing the power of our already efficient mobile solutions, ServiceOptimization Suite 8.1.6 further increases mobile workforce productivity, while adding to overall end-client satisfaction," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "The problem for enterprises is that employees today use individual, unconnected apps in order to bridge the gap between consumer apps and enterprise systems. By incorporating all the functionality that mobile workers require, such as GPS directions alongside a client work order and address, ClickSoftware is creating an efficient, all-in-one mobile solution available anywhere, at any time, on any device."

ServiceOptimization Suite 8.1.6 contains many enhancements including:

• Enhancement of the Platform's predictive task duration intelligence leveraging information from recent history to better predict future task durations.  For service businesses, this provides greater accuracy and predictability in creating and executing their schedules.
• Technical enhancements to ClickSchedule's web-client interface and appointment booking processes providing unrivalled response times.
• The introduction of a web-client interface for ClickAnalyze.  The new version of ClickAnalyze Reporting places greater control in the hands of the users giving them flexible data manipulation techniques, on the fly, and visualizing the results using graphs.

ClickSoftware has included the new business Apps within the release of ServiceOptimization Suite 8.1.6 as a precursor to the full-scale launch of the ClickAppStore which is coming soon.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ServiceOptimization Suite Version 8.1.6. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

    
    ClickSoftware Company Contact
    Melissa Circe
    ClickSoftware
    melissa.circe@clicksoftware.com
    +1-(781)-272-5903 Ext: 2272

SOURCE ClickSoftware Technologies Ltd

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