ClickSoftware to Present Mobile Field Service Strategies at Field Service 2012 Conference To discuss methods for using advanced mobile technology as a competitive advantage

BURLINGTON, Massachusetts, April 16, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it is a presenting sponsor of the Field Service 2012 conference held on April 16 - 19 in Las Vegas, NV. ClickSoftware will be showcasing its latest innovations in mobile workforce management and enterprise mobility solutions at booth # 35.

ClickSoftware vice president of service optimization strategies, Mike Karlskind, will be presenting industry-leading best practices in a session titled "Mobility in The Near Future Field Enterprise: Going Beyond Status Updates to Converge Around Customers and Assets" on April 16 at 10:45 A.M. The session will cover:

  • Advances in mobile technology, wireless bandwidth and web services
  • Creating a competitive advantage through collaboration between peers and across departments
  • Using mobility as the catalyst for aligning service policies for the entire enterprise
  • Defining prerequisites for tomorrow's mobile platform to support and connect all mobile employees

"The Field Service conference is an important event that brings together decision makers with technology innovators to exchange ideas and strategies that move the field service industry forward," said Karlskind. "For more than a decade ClickSoftware has delivered innovations to the field service industry, and we look forward to hearing from industry leaders on the new challenges that have arisen in the last year with the rise of new technology, especially mobile devices."

ClickSoftware provides scalable mobile workforce management and optimization solutions for service organizations of all sizes and industries. This suite of products, available on premise or via the cloud, delivers solutions for every step in the service chain including planning, execution and analysis. Leading global field service companies use ClickSoftware to optimize employee scheduling, increase productivity, provide real-time connectivity to the back office, and increase overall customer satisfaction.

Field Service is the leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries including aerospace, medical device manufacturing, hi-tech electronic, semi-conductor and capital equipment, construction, automotive, telecommunications equipment, energy, industrial and agricultural equipment.  Attendees learn about the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. They also and gain valuable insight into new areas challenging service and support professionals from around the world including innovative developments in e-Service, CRM, Data Management, developing service leadership and effective mobile resources management.

To book an appointment with executives from ClickSoftware during the show, please contact: Melissa Circe, Melissa.Circe@clicksoftware.com.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available via the cloud or on premises,create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

ClickSoftware Company Contact
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364


SOURCE ClickSoftware Technologies Ltd



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