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Cognizant Helps National Health Insurance Company, Daman, Increase Market Share and Enhance Customer Experience
Builds the Middle East's First Online Health Insurance Portal to Help Daman's Customers Meet Their Health Insurance Needs Online
The new portal provides Daman's over 1,800,000 customers the convenience of accessing their insurance policies, records, and claims and conducting their health insurance transactions online on a 24X7 basis. It forms an important part of Daman's endeavor to provide its customers an integrated multi-channel experience while increasing its market share. In addition, the increased process efficiencies resulting from the portal will lead to lower unit costs, thereby helping Daman augment its bottom line.
"This portal is a part of our efforts to delight our customers, and we are happy to have partnered with Cognizant," said Dr.
"Cognizant's relationship with us, which began in 2008, has matured into a strong partnership over a short period of time," said
"Cognizant is pleased to have partnered with Daman in helping them transform their business model and processes, create operational efficiencies, and increase their market share by changing the way their insurance policies are subscribed to, processed, and updated," said R. Chandrasekaran, President and Managing Director, Global Delivery, Cognizant. "This, we believe, will set new standards in customer experience in the healthcare industry. We are committed to leveraging the thought leadership and industry experience we have gained from serving health insurance companies for more than a decade in many other parts of the world to help Daman strengthen its leadership position in the region.
"This engagement is a testament to the success we are seeing in the investments we are making in the Middle East," added Chandrasekaran. "Cognizant is committed to continued investments in emerging markets to further globalize our business."
About National Health Insurance Company, Daman
The National Health Insurance Company, Daman, was established on
With affordable health insurance for people of all income levels, Daman offers international standard healthcare insurance cover for both individuals and companies. A 24-hour dedicated Medical Authorizations Center, staffed by a team of doctors and nurses, ensures that patient enquiries are dealt with speedily and efficiently using the most sophisticated technology available. A second customer hotline, also open 24x7 and manned by multilingual staff, guarantees that UAE residents can access information about plans and their insurance cover whenever and wherever they want.
With an international network, Daman's customers have access to healthcare provision in 38 countries across the world depending on the terms of their personal cover. Customers also benefit from Daman's exclusive partnerships with Assist America, the international emergency program, and VIPmed Almeda, the international second medical opinion scheme, giving its customers special access to world-leading healthcare.
Daman was awarded "Corporate Social Responsibility" in 2008 and 2009, and "Best Medical Insurer of the Year" in
About Cognizant
Cognizant (Nasdaq: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services. Recognized by Fortune Magazine as one of the World's Most Admired Companies, Cognizant's single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise, and worldwide resources to working together with clients to make their businesses stronger. With more than 50 global delivery centers and approximately 63,700 employees as of
Forward-Looking Statements
This press release includes statements which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events that may not prove to be accurate. Factors that could cause actual results to differ materially from those expressed or implied include general economic conditions and the factors discussed in our most recent Form 10-K and other filings with the Securities and Exchange Commission. Cognizant undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
SOURCE Cognizant
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