Comcast Announces Opening of Colorado Springs Customer Support Center
New Facility at 4920 Centennial Blvd. Provides 200 Local Jobs and Supports
Comcast's Growing Southern Colorado Customer Base
DENVER, April 10 /PRNewswire-FirstCall/ -- Comcast, (Nasdaq: CMCSA, CMCSK) the country's leading provider of cable services, today announced the opening of the company's new Colorado Springs customer support center located at 4920 Centennial Blvd. The new center supports customers throughout Southern Colorado, including Pueblo and Trinidad, and will eventually provide support for customers throughout Colorado. The 56,000 square-foot facility opens today staffed with 150 customer service representatives. In addition to building Comcast's customer service presence in the region, the support center provides significant employment opportunities to Colorado Springs residents, with 50 additional Customer Account Executive positions expected to be filled by the end of 2007. The customer support center jobs fill a portion of the 500 Colorado jobs announced by the company last year and join Comcast's 4,200 existing employees throughout the state. "In an age where more and more companies are outsourcing customer service jobs across the Pacific, it is refreshing to see a company that's committed to further invest right here at home," said Colorado Attorney General John Suthers. "Comcast already provides jobs to more than 4,200 Coloradans, and today's opening demonstrates the company's commitment to continued growth in our state." Comcast has been growing consistently for the past several years, thanks to the introduction of new products and improved customer service. Strong demand is expected to continue in Colorado for the company's Triple Play offering -- a product package featuring Digital Cable with ON DEMAND, Comcast Digital Voice and Comcast High-Speed Internet. In addition to significant consumer savings, Triple Play allows for one bill, one customer service point of contact, and one installation visit to the home. "The new Colorado Springs center gives added focus to our goal of making business with us easy and convenient," said Jim Commers, Comcast's vice president for southern Colorado. "We're committed to providing exceptional service to our customers throughout Colorado and proud to play a part in Colorado Springs' vibrant and growing economy." Comcast will hire additional Customer Account Executives and Technical Support Representatives to staff the new center. The jobs will offer competitive wages and benefits based on education and previous service experience, in addition to a full incentive package including medical, dental and prescription benefits, and complimentary Comcast services. Individuals interested in the positions are encouraged to apply online at http://comcast.com/careers. "These new jobs are a product of Colorado's appetite for Comcast products, and we couldn't be happier providing these positions to individuals who live in the same local communities driving this demand," Commers said. Training for the positions utilizes Comcast's new self-paced training system -- a classroom-based education process matching the employee's skills to the appropriate level curriculum, which enables employees to fully learn the company's products and services at their own speed. In addition to the self-paced training, all customer support representatives will participate in Comcast's P.A.C.E. career-path program. P.A.C.E. enables entry-level customer service employees to control their own career path by allowing for advancement and promotions once predetermined skill sets are mastered. About Comcast Corporation: Comcast Corporation (Nasdaq: CMCSA, CMCSK) (http://www.comcast.com) is the nation's leading provider of cable, entertainment and communications products and services. With 24.2 million cable customers, 11.5 million high-speed Internet customers, and 2.5 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content. Comcast's content networks and investments include E! Entertainment Television, Style Network, The Golf Channel, VERSUS, G4, AZN Television, PBS KIDS Sprout, TV One, four regional Comcast SportsNets and Comcast Interactive Media, which develops and operates Comcast's Internet business. Comcast also has a majority ownership in Comcast-Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia. Comcast employs more than 4,200 people in Colorado. The company has 810,000 customers in Colorado.
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