Comcast Announces Opening of Colorado Springs Customer Support Center New Facility at 4920 Centennial Blvd. Provides 200 Local Jobs and Supports

Comcast's Growing Southern Colorado Customer Base



    DENVER, April 10 /PRNewswire-FirstCall/ -- Comcast, (Nasdaq:   CMCSA,
 CMCSK) the country's leading provider of cable services, today announced
 the opening of the company's new Colorado Springs customer support center
 located at 4920 Centennial Blvd. The new center supports customers
 throughout Southern Colorado, including Pueblo and Trinidad, and will
 eventually provide support for customers throughout Colorado. The 56,000
 square-foot facility opens today staffed with 150 customer service
 representatives.
     In addition to building Comcast's customer service presence in the
 region, the support center provides significant employment opportunities to
 Colorado Springs residents, with 50 additional Customer Account Executive
 positions expected to be filled by the end of 2007. The customer support
 center jobs fill a portion of the 500 Colorado jobs announced by the
 company last year and join Comcast's 4,200 existing employees throughout
 the state.
     "In an age where more and more companies are outsourcing customer
 service jobs across the Pacific, it is refreshing to see a company that's
 committed to further invest right here at home," said Colorado Attorney
 General John Suthers. "Comcast already provides jobs to more than 4,200
 Coloradans, and today's opening demonstrates the company's commitment to
 continued growth in our state."
     Comcast has been growing consistently for the past several years,
 thanks to the introduction of new products and improved customer service.
 Strong demand is expected to continue in Colorado for the company's Triple
 Play offering -- a product package featuring Digital Cable with ON DEMAND,
 Comcast Digital Voice and Comcast High-Speed Internet. In addition to
 significant consumer savings, Triple Play allows for one bill, one customer
 service point of contact, and one installation visit to the home.
     "The new Colorado Springs center gives added focus to our goal of
 making business with us easy and convenient," said Jim Commers, Comcast's
 vice president for southern Colorado. "We're committed to providing
 exceptional service to our customers throughout Colorado and proud to play
 a part in Colorado Springs' vibrant and growing economy."
     Comcast will hire additional Customer Account Executives and Technical
 Support Representatives to staff the new center. The jobs will offer
 competitive wages and benefits based on education and previous service
 experience, in addition to a full incentive package including medical,
 dental and prescription benefits, and complimentary Comcast services.
 Individuals interested in the positions are encouraged to apply online at
 http://comcast.com/careers.
     "These new jobs are a product of Colorado's appetite for Comcast
 products, and we couldn't be happier providing these positions to
 individuals who live in the same local communities driving this demand,"
 Commers said.
     Training for the positions utilizes Comcast's new self-paced training
 system -- a classroom-based education process matching the employee's
 skills to the appropriate level curriculum, which enables employees to
 fully learn the company's products and services at their own speed. In
 addition to the self-paced training, all customer support representatives
 will participate in Comcast's P.A.C.E. career-path program. P.A.C.E.
 enables entry-level customer service employees to control their own career
 path by allowing for advancement and promotions once predetermined skill
 sets are mastered.
     About Comcast Corporation:
     Comcast Corporation (Nasdaq:   CMCSA, CMCSK) (http://www.comcast.com) is
 the nation's leading provider of cable, entertainment and communications
 products and services. With 24.2 million cable customers, 11.5 million
 high-speed Internet customers, and 2.5 million voice customers, Comcast is
 principally involved in the development, management and operation of
 broadband cable systems and in the delivery of programming content.
     Comcast's content networks and investments include E! Entertainment
 Television, Style Network, The Golf Channel, VERSUS, G4, AZN Television,
 PBS KIDS Sprout, TV One, four regional Comcast SportsNets and Comcast
 Interactive Media, which develops and operates Comcast's Internet business.
 Comcast also has a majority ownership in Comcast-Spectacor, whose major
 holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia
 76ers NBA basketball team and two large multipurpose arenas in
 Philadelphia.
     Comcast employs more than 4,200 people in Colorado. The company has
 810,000 customers in Colorado.
 
 

SOURCE Comcast

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