Contact Center 2013: The Hub of Customer Interaction
MINNEAPOLIS, Jan. 7, 2013 /PRNewswire-iReach/ -- Calabrio's Tom Goodmanson, President and CEO, predicts greater call center influence on business in 2013.
The expertise of engineers and valuable insight from customers and partners has projected an exciting future for the contact center industry. In 2013, simplified analytic solutions will enable widespread mastering of analytic processes. As a result, contact centers will become the hub of customer interaction, connecting and flooding information throughout the enterprise that will allow their business to become more intelligent about its products, services and customers.
How to make the transition to contact centers of the future goes beyond the importance of big data to include proper information collection and simplification over all.
With the help of simpler solutions that take the guess work out of melding physical and digital actions together, contact centers will analyze all forms of transactions from key strokes and spoken voice, to e-mails, online chats, tweets and Facebook postings.
The future is bright for the contact center industry. Not only will access to these integrated, easy-to-use solutions be granted very soon, but contact centers will also soon realize their ability to harness these powerful, comprehensive analytic solutions without cost, utilization and operational hurdles.
To learn more about the future of the contact center, please visit http://calabrio.com/community/blog/ to read more of Tom's blog.
Amber Kenney Connect2 Communications, 704-658-7801, firstname.lastname@example.org
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SOURCE Connect2 Communications