Event focuses on client needs, Crawford capabilities in large loss management

ATLANTA and LONDON, Nov. 18 /PRNewswire-FirstCall/ -- Crawford & Company (NYSE: CRDA; CRDB), the world's largest independent provider of claims management solutions, today will showcase its Global Technical Services (GTS(SM)) capabilities to insurance industry executives in London, the first of several events to be held worldwide to discuss the Company's industry-leading large loss services.

Some 150 executives are expected to attend the invitation-only event at America Square Conference Centre in London. The agenda includes presentations from John Hurrell, CEO of the London-based Association of Insurance and Risk Managers (AIRMIC), and Peter Murray, head of European claims for global insurer ACE. They will offer risk manager and insurer perspectives on large losses, respectively.

Crawford speakers include Michael F. Reeves, executive vice president of Global Markets, and Peter Shaw and Andrew Neale, directors of Global Technical Services, who will present case studies and major topics around managing significant and complex losses.

As part of efforts to refine and simplify its service offering to clients, Crawford asked an outside agency to survey insurers, reinsurers and brokers to determine the main issues around major loss handling and key attributes they expect from adjusters. According to that research, clients are most interested in geographic reach and adjuster skills when choosing a company to handle large, complex losses. Crawford strengths include a global footprint and infrastructure, compliance, adjuster skills and credentials, quality, reputation and management, study participants said.

"This research has helped confirm that GTS is the right product offering for the industry. We have almost 500 highly experienced claims adjusters who have industry-specific skills and are available to handle large losses at a moment's notice in any location," Reeves said. "Our combination of experienced and qualified professionals, infrastructure and leadership enables us to strategically manage losses anywhere around the world."

As a result of the GTS research, Crawford will enhance some internal processes, including initial identification and escalation of large losses to appropriate resources, involvement of leadership in losses of a certain size, additional reporting, and further development of global large loss data. "With those refinements, we believe GTS will provide even more effective services and will remain the single best global resource for adjusting large or complex losses," Reeves said.

Crawford GTS(SM) serves reinsurers, the corporate market and major loss/catastrophe divisions of composite insurers such as the London market and Lloyd's syndicates, as well as captives, risk managers and their brokers. Measured by revenue, Crawford is the leading provider of claims services for large, complex losses around the world.

Crawford will hold similar events focusing on GTS capabilities in continental Europe, Australia, Canada and the United States in the next several months.

About Crawford

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

SOURCE Crawford & Company

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