CSG Systems, Inc. Introduces ACSR(R) Version 5.0 Latest Version of Advanced Customer Care and Billing Software For

Convergent Service Providers



    ENGLEWOOD, Colo., April 16 /PRNewswire/ -- CSG Systems, Inc., a subsidiary
 of CSG Systems International, Inc. (Nasdaq:   CSGS), and a leading provider of
 customer care and billing solutions to the communications industry, announced
 today the release of ACSR(R) version 5.0.  CSG ACSR (Advanced Customer Service
 Representative(R)), is the front-end, customer relationship management
 platform to CSG's robust, convergent customer care and billing solution that
 streamlines customer service representative (CSR) processes.
     ACSR 5.0 maximizes tiling, cascading and resizing of windows and allows
 CSRs to more efficiently access customer information and respond to client
 requests, which may reduce call times.  It also enhances the integration of
 new technology and allows clients to easily "plug in" external applications
 into CSG's solution.  This enables users to quickly roll out new products and
 services to their customers.
     "ACSR 5.0 proved to be a time saver for our CSRs," said Lynn Cady,
 Millennium Digital Media billing supervisor.  "They found the tiling,
 cascading and resizing of windows and drop-down calendars very helpful as they
 took calls from our customers.  Our site was also pleased with the version's
 minimal learning curve; we were able to jump right in without extensive
 training."
     "At CSG we have a commitment to evolve our products to meet the needs of
 convergent service providers," said Sally Else, CSG vice president of product
 management.  "Upgrading to ACSR 5.0, provides our customers with a product not
 only faster and easier to use, but one that is more consistent with mainstream
 MS Windows methodology, which in turn, may decrease CSR training time.  In
 addition, it also offers us more efficient diagnostics, and enables faster
 code development and product enhancement rollouts. "
     ACSR 5.0 was rolled out to CSG client sites in January and February of
 this year.
 
     About CSG System, Inc.:
     Based in Denver, Colorado, CSG Systems, Inc. a subsidiary of CSG Systems
 International, Inc. (Nasdaq:   CSGS), provides customer care and billing
 services worldwide for the converging communications markets, including cable
 television, direct broadcast satellite, telephony, online services, and
 others.  CSG offers its clients a full range of processing services, software,
 and support services that automate customer management functions, including
 billing, sales support and order processing, invoice calculation and
 production, management reporting and customer analysis for target marketing.
 CSG Systems, Inc. provides its services to more than one-third of the
 households in the United States.  Information about CSG Systems, Inc. and its
 products can be found at www.csgsys.com.
 
 

SOURCE CSG Systems, Inc.

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