ENGLEWOOD, Colo., April 16 /PRNewswire/ -- CSG Systems, Inc., a subsidiary
of CSG Systems International, Inc. (Nasdaq: CSGS), and a leading provider of
customer care and billing solutions to the communications industry, announced
today the release of ACSR(R) version 5.0. CSG ACSR (Advanced Customer Service
Representative(R)), is the front-end, customer relationship management
platform to CSG's robust, convergent customer care and billing solution that
streamlines customer service representative (CSR) processes.
ACSR 5.0 maximizes tiling, cascading and resizing of windows and allows
CSRs to more efficiently access customer information and respond to client
requests, which may reduce call times. It also enhances the integration of
new technology and allows clients to easily "plug in" external applications
into CSG's solution. This enables users to quickly roll out new products and
services to their customers.
"ACSR 5.0 proved to be a time saver for our CSRs," said Lynn Cady,
Millennium Digital Media billing supervisor. "They found the tiling,
cascading and resizing of windows and drop-down calendars very helpful as they
took calls from our customers. Our site was also pleased with the version's
minimal learning curve; we were able to jump right in without extensive
"At CSG we have a commitment to evolve our products to meet the needs of
convergent service providers," said Sally Else, CSG vice president of product
management. "Upgrading to ACSR 5.0, provides our customers with a product not
only faster and easier to use, but one that is more consistent with mainstream
MS Windows methodology, which in turn, may decrease CSR training time. In
addition, it also offers us more efficient diagnostics, and enables faster
code development and product enhancement rollouts. "
ACSR 5.0 was rolled out to CSG client sites in January and February of
About CSG System, Inc.:
Based in Denver, Colorado, CSG Systems, Inc. a subsidiary of CSG Systems
International, Inc. (Nasdaq: CSGS), provides customer care and billing
services worldwide for the converging communications markets, including cable
television, direct broadcast satellite, telephony, online services, and
others. CSG offers its clients a full range of processing services, software,
and support services that automate customer management functions, including
billing, sales support and order processing, invoice calculation and
production, management reporting and customer analysis for target marketing.
CSG Systems, Inc. provides its services to more than one-third of the
households in the United States. Information about CSG Systems, Inc. and its
products can be found at www.csgsys.com.
SOURCE CSG Systems, Inc.