ENGLEWOOD, Colo., April 16 /PRNewswire/ -- CSG Systems, Inc., a subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS), and a leading provider of customer care and billing solutions to the communications industry, announced today the release of ACSR(R) version 5.0. CSG ACSR (Advanced Customer Service Representative(R)), is the front-end, customer relationship management platform to CSG's robust, convergent customer care and billing solution that streamlines customer service representative (CSR) processes. ACSR 5.0 maximizes tiling, cascading and resizing of windows and allows CSRs to more efficiently access customer information and respond to client requests, which may reduce call times. It also enhances the integration of new technology and allows clients to easily "plug in" external applications into CSG's solution. This enables users to quickly roll out new products and services to their customers. "ACSR 5.0 proved to be a time saver for our CSRs," said Lynn Cady, Millennium Digital Media billing supervisor. "They found the tiling, cascading and resizing of windows and drop-down calendars very helpful as they took calls from our customers. Our site was also pleased with the version's minimal learning curve; we were able to jump right in without extensive training." "At CSG we have a commitment to evolve our products to meet the needs of convergent service providers," said Sally Else, CSG vice president of product management. "Upgrading to ACSR 5.0, provides our customers with a product not only faster and easier to use, but one that is more consistent with mainstream MS Windows methodology, which in turn, may decrease CSR training time. In addition, it also offers us more efficient diagnostics, and enables faster code development and product enhancement rollouts. " ACSR 5.0 was rolled out to CSG client sites in January and February of this year. About CSG System, Inc.: Based in Denver, Colorado, CSG Systems, Inc. a subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS), provides customer care and billing services worldwide for the converging communications markets, including cable television, direct broadcast satellite, telephony, online services, and others. CSG offers its clients a full range of processing services, software, and support services that automate customer management functions, including billing, sales support and order processing, invoice calculation and production, management reporting and customer analysis for target marketing. CSG Systems, Inc. provides its services to more than one-third of the households in the United States. Information about CSG Systems, Inc. and its products can be found at www.csgsys.com.
SOURCE CSG Systems, Inc.