CSL-Sofas Make Their "Love It Or Exchange" It Guarantee Permanent
LONDON, June 14, 2012 /PRNewswire/ --
Shopping has increasingly moved off of the High Street and onto the web and therefore even shopping for sofas is now something that can be completed in the comfort of your own home while online.
CSL-Sofas have prided themselves on the fact that they have a fully functional website that allows customers to see their entire range, a powerful search system, an ability to purchase and monitor your purchase online and even a mobile phone app along with a great function of being able to visually see your new sofa in your very own home before you even purchase. All this has led to an online shopping experience that will allow you to find the perfect sofa for you, whether it be the brown leather sofa of your dreams, or a fabric sofa to replace one that has come to the end of its life.
However, no matter how much you visualise a sofa in your own home, until it arrives, you can never be quite sure if you are completely making the right choice. Therefore, CSL-Sofas have taken the bold step of offering a "Love It Or Exchange it" guarantee. A spokesman for the company explains, "The guarantee basically means that if you love your new sofa then you keep it, but if you don't then you can exchange it", he continued, "It is there to provide a safety net for our customers so that they can ensure that one way or another, they will get the perfect sofa for their homes!".
The guarantee allows you to order any sofa and if you decide it is not the one, then it can be exchanged. So, for example, if you were to order a brown leather sofa that you thought would be perfect, but then decide that you actually would have preferred a different leather sofa, then you can exchange it and all you will have to cover is the cost of collection and redelivery. If of course, like the majority of customers you love your purchase, then you simply keep it.
"We think our online shopping experience is second to none and with our app you an already actually see your new sofa in your very own home", said a CSL-Sofas spokesman, "However, we understand that some customers will change their mind or may even see another sofa they like even more after they've made a purchase. Therefore the love it or exchange it guarantee covers them and gives people the confidence to be able to purchase and not worry about an exchange if they need it as we will ask absolutely NO questions".
None of the other major retailers, such as DFS, Harveys, Furniture Village or even John Lewis offer this kind of exchange service. The "Love it or exchange it" guarantee had originally started as a small experiment but customers have been so enthusiastic and positive about it that CSL-Sofas have decided to make the guarantee a permanent part of their service.
You can browse and purchase the large range of leather sofas and fabric soafs that CSL-Sofas have available, all protected under their love it or exchange it guarantee, by visiting http://www.csl-sofas.co.uk.
CSL Hull Store
St Andrews Quay Retail Park
CSL Oldham Store
Unit 17B Centre Retail Park
To view the entire CSL Sofa collection visit http://www.csl-sofas.co.uk
Notes For Editors
- Was featured on the Mary Portas Secret Shopper Channel 4 show
- Have their own free iPhone app that allows you to view your new sofa in your own living room
- Have both an online shop as well as physical stores
- Won Manchester Evening News business of the year 2010 award
- Options of free credit
- Large selection of both leather and fabric sofas
- Large number of discounts and special offers currently on
- Fast and even next day delivery available on many items
SOURCE CSL Furniture
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