MIAMI, Jan. 17, 2017 /PRNewswire/ -- GoBiggi, a web-based customer review aggregator and management service, released a new upgrade to their tech infrastructure, the company announced today.
GoBiggi specializes in helping small and mid-sized businesses minimize negative customer reviews and use positive reviews to build consumer trust, increase brand transparency and credibility, and turn customers into brand advocates. The user-generated customer reviews influence prospective customer purchasing decisions while simultaneously capturing top-ranking search engine positions.
"A company's reputation hinges on what their customers say about them," said GoBiggi Founder and CEO Jay Ben Avner. "By giving businesses the tools to regularly collect and post customer reviews to a review-focused landing page that looks and acts like a responsive website, we can improve their online reputation, increase their search ranking, attract new buyers, and help drive organic growth."
GoBiggi submits each client review as user-generated-content to search engines to improve the company search ranking score. As a result, GoBiggi clients enjoy top positions on search pages, allowing local businesses to compete more efficiently in local searches and on social media.
Key software features include automated emails - a digital dialog started with every visiting or purchasing customer that encourages a star-based rating and written review. 4 and 5-star reviews are then posted online to the business's GoBiggi-powered company review-focused landing page automatically. GoBiggi also urges those who leave positive feedback to share their words of praise with their social media followers with a single click, introducing the company to hundreds of new buyers.
All reviewer details are captured and added to the GoBiggi dashboard that businesses can reference during future outreach campaigns. Each custom review page is indexed by Google, boosting search engine rankings -- unlike other customer review aggregators that exist independently of the business's website.
Another major differentiator between GoBiggi and conventional consumer review platforms like Angie's List and Yelp is that GoBiggi enables businesses to be more actionable. Any low-rated reviews (reviews less than 3 stars) are intercepted and sent to the business directly, allowing them to respond appropriately to the reviewer and rectify the situation before the negative review is posted online.
The team recently put the finishing touches on a tech upgrade. Notable changes include their improved Analytics Feature, which provides further detailed insight into posted customer reviews as well as open rates.
When asked about what motivates and excites him most in the push to accelerate GoBiggi's functionality, Jay says, "We understand the importance of the small business to their communities. Local Business owners and entrepreneurs are pouring their heart, their energy, and their resources into building the best venture possible, but losing their most important consumer central touch point 'the internet.' GoBiggi is an easy, affordable way to help emerging companies everywhere own top places on local search, grow and thrive just like all other well-established business."
GoBiggi is launched and live and is inviting those interested in expanding their customer base and increasing conversions to sign up for a demo through their website.
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Jay Ben Avner
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