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Procedure simplifies customer boarding process in airport jetways and onboard

aircraft

    ATLANTA, April 26 /PRNewswire-FirstCall/ -- Delta Air Lines (NYSE:   DAL)
 today announced it will implement a new boarding procedure, effective
 immediately, for its international flights as part of the carrier's commitment
 to making travel faster and easier for its customers around the world.
     The new international procedure, which minimizes aisle congestion, follows
 Delta's move earlier this year to replace customer boarding by rows on United
 States flights with a new staggered zone boarding procedure. Delta customers
 boarding at international destinations served by the airline in Asia, Europe
 (except Paris and Nice, France, and Zurich, Switzerland) and Latin America and
 the Caribbean now will be given a zone number during the check-in process that
 corresponds to their assigned seat. This zone number will be printed on the
 customer's boarding card which is presented upon check-in at the airport.
 Boarding announcements will be made in the gate areas advising customers when
 their zone is ready to board. BusinessElite customers and Medallion members of
 Delta's frequent flyer program, SkyMiles, and Elite Plus members of SkyTeam,
 will continue to receive priority boarding.
     "Introducing the zone boarding procedure to most Delta-operated
 international originating flights, further demonstrates our commitment to
 providing our customers with speed and convenience whenever and from wherever
 they travel," said Rich Cordell, Delta's senior vice president - Airport
 Customer Service. "Zone boarding is designed to simplify the customer boarding
 process in airport jetways and onboard our aircraft and we are excited about
 initiating this procedure on our international services."
     Delta's zone boarding process has successfully been implemented on Delta's
 U.S. flights since January 21, 2004. Song, Delta's low-fare air service,
 introduced zone boarding during its launch in April 2003.
     Delta operates services to the U.S. from 21 destinations in Europe, 24 in
 Latin America and the Caribbean and one in Asia including Brussels, Belgium;
 Lima, Peru; and Tokyo.
     Delta Air Lines is proud to celebrate its 75th anniversary in 2004. Delta
 is the leading U.S. carrier across the Atlantic and the world's second largest
 airline in terms of passengers carried, offering daily flights to
 491 destinations in 84 countries on Delta, Song, Delta Shuttle, the Delta
 Connection carriers and its worldwide partners. Delta's marketing alliances
 allow customers to earn and redeem frequent flier miles on more than 14,000
 flights offered by SkyTeam, Northwest Airlines, Continental Airlines and other
 partners. Delta is a founding member of SkyTeam, a global airline alliance
 that provides customers with extensive worldwide destinations, flights and
 services. For more information, please visit delta.com .
 
 

SOURCE  Delta Air Lines, Inc.