ATLANTA, Nov. 5, 2012 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) announced today that the Commercial Headquarters for its Latin America and the Caribbean region will be moving from Atlanta to Sao Paulo, Brazil. The relocation underscores the increased focus and resources Delta is placing in the region's growth and its goal of becoming the best U.S. carrier in Latin America. Effective Jan. 1, Nicolas Ferri, vice president — Latin America and the Caribbean will transfer to Sao Paulo to lead the commercial activities reporting to Steve Sear, Delta's senior vice president – Global Sales.
"Under Nicolas' leadership, over the past two years Delta's revenue in Latin America and the Caribbean has grown 20 percent. We have also embarked on a company-wide transformation process to align our product and service offering with the expectations of our growing Latin America customer base" Sear said. "Nicolas' role is also instrumental in continuing to strengthen our alliances and customer benefits offered through alliances with SkyTeam partners Aeromexico and Aerolineas Argentinas as well as codeshare partner GOL Linhas Aereas Inteligentes and the joint venture agreement with Air France-KLM in Mexico."
Ferri's relocation to Brazil makes Delta Air Lines the only U.S. carrier to have a vice president residing in Latin America. The company has placed particular consideration in servicing the needs of Latin customers investing US $3 billion in its products and services.
"Delta is proud to relocate its regional headquarters to Sao Paulo. Our goal of becoming the best U.S. carrier in the region has many elements. We are convinced having our regional headquarters will bring additional focus and benefits to our customers, partners and employees throughout Latin America and the Caribbean," said Nicolas Ferri. "We continue to demonstrate our commitment to the region and this move gives Delta as a U.S. carrier a unique perspective and allows us to participate in the day to day affairs of aviation industry in the region and being part of its evolution."
Latin America is a pillar of Delta's sustained growth strategy in the company's strategic plan. In 2012 Delta introduced to the region a series of Latin-inspired enhancements for BusinessElite and Coach Cabins. Among these are newly designed menu by Chef Michelle Bernstein, regional wine selections by Master Sommelier Andrea Robinson, the Spanish section Despegando on Sky Magazine, a Facebook channel in Portuguese and two real-time customer assistance channels @DeltaAssist_ES in Spanish and @DeltaAjuda in Portuguese. Additional enhancements will be unveiled in 2013.
About Delta Air Lines
Delta is working to become the best U.S. carrier in Latin America and the Caribbean. As part of that goal Delta has established a long-term exclusive alliance with GOL Linhas Aereas Inteligentes investing more than US $100 million in GOL. Likewise, Delta has invested more than US $65 million in Aeromexico as part of a long-term exclusive commercial alliance and entered a code sharing agreement with Aerolineas Argentinas solidifying its footprint in Latin America. Executive Travel magazine recognized Delta with the Gold Leading Edge Award for the Best Flight Experience to Mexico. Delta provides service to 32 countries and 43 destinations in the region offering more than 1,000 weekly flights between Latin America and the U.S. Spanish speaking Delta customers can receive real-time, on-the-go travel assistance in Spanish and Portuguese through its Twitter channels @DeltaAssist_ES and @DeltaAjuda 9 a.m. to 10 p.m. Brazilian customers can also access Delta´s dedicated Brazil Facebook page visiting http://www.facebook.com/DeltaAirLinesBrasil.
Delta Air Lines serves more than 160 million customers each year. During the past year, Delta was named domestic "Airline of the Year" by the readers of Travel Weekly magazine, was named the "Top Tech-Friendly U.S. Airline" by PCWorld magazine for its innovation in technology, won the Business Travel News Annual Airline Survey and was the recipient of 12 Executive Travel Magazine Leading Edge Awards for U.S. airlines. With an industry-leading global network, Delta and the Delta Connection carriers offer service to nearly 313 destinations in 58 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.
SOURCE Delta Air Lines