2014

dtSearch Licenses Text Retrieval Engine to NewHeights Software to Enable Telephony-Integrated Desktop Knowledge Management The Solution Enhances Real-Time Communications by Presenting the User With a

List of All Known Documents, Calendar Events and Emails Relevant to a

Particular Incoming Caller Line-ID Screen Pop



    BETHESDA, Md. and VICTORIA, B.C., May 5 /PRNewswire/ -- dtSearch Corp., a
 leading supplier of end-user, enterprise and developer text retrieval
 software, and NewHeights, an OEM provider of personal communication management
 software for IP-PBX and hosted telephony phone systems, today announced that
 NewHeights has licensed the dtSearch Text Retrieval Engine to enhance its
 Desktop Assistant(TM) 3.0 software.  NewHeights will embed the dtSearch Engine
 functionality into a Knowledge Management Module for Desktop Assistant.  The
 new Module will upgrade an installed base of over 10,000 Desktop Assistant
 software clients throughout North America, EMEA and Latin America.
     "NewHeights Desktop Knowledge Management extends the value of enterprise
 applications like Microsoft Office(R) and Lotus Notes(R) by incorporating them
 into the management of real-time business communications," says Owen Matthews,
 CEO of NewHeights Software. "The dtSearch Engine ensures that our users will
 never have to hunt for information associated with an incoming caller. Having
 documents related to a call at your fingertips greatly enhances
 professionalism and improves communication responsiveness -- benefits normally
 associated with expensive call center solutions."
     According to Matthews, NewHeights selected the dtSearch Text Retrieval
 Engine for its rapid document indexing and retrieval along with its flexible
 Application Programming Interfaces (APIs). "The dtSearch APIs were easy to use
 and enabled us to integrate document and email retrieval into a real-time
 communication environment, where a fraction of a second matters when you are
 dealing with an incoming call."
     "We are very pleased to be working with NewHeights on such an innovative
 application of our Text Retrieval Engine technology," said David Thede,
 president of dtSearch Corp. "The partnership will substantially improve
 telephony-integrated knowledge management."
     Mitel Networks(TM) is now selling Desktop Assistant, re-branded Your
 Assistant, with its 3300 Integrated Communications Platform (ICP). The
 dtSearch-enabled Desktop Knowledge Management Module will be generally
 available through Mitel Networks Your Assistant in Q3, 2004.
 
     About NewHeights Software
     NewHeights Software Corporation provides desktop communication management
 applications that offer a superior end user interface to IP PBX customer
 premises equipment and hosted IP Centrex telephony services. The Company's
 Desktop Assistant(TM) products are customizable, OEM communication management
 applications that integrate telephony call control with collaboration and
 knowledge management applications to enhance real-time, ad hoc communication
 within the enterprise. NewHeights Software Corporation is a privately held
 company with offices in Victoria, British Columbia; Ottawa, Ontario and
 Vancouver, B.C. For additional information, please visit
 http://www.newheights.com .
 
     About dtSearch Corp.
     The Smart Choice for Text Retrieval(R) since 1991, dtSearch offers over a
 decade of experience in text search and retrieval.  Large enterprises
 typically use dtSearch products for general information retrieval, Internet
 and Intranet site searching, and access to technical documentation.  4 out of
 5 of Fortune Magazine's most profitable companies purchased dtSearch developer
 or multi-user licenses in the past two years.  dtSearch is also on the US
 Government's GSA Schedule.  The company has distributors worldwide, including
 coverage on six continents, and RCC Consulting, www.rcc-cga.com , as
 distributor in Canada.  Fully-functional versions of all dtSearch products are
 available by calling dtSearch at 1-800-IT-FINDS, or through www.dtsearch.com .
 
 

SOURCE dtSearch Corp.

More by this Source


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

 

PR Newswire Membership

Fill out a PR Newswire membership form or contact us at (888) 776-0942.

Learn about PR Newswire services

Request more information about PR Newswire products and services or call us at (888) 776-0942.