BETHESDA, Md. and VICTORIA, B.C., May 5 /PRNewswire/ -- dtSearch Corp., a
leading supplier of end-user, enterprise and developer text retrieval
software, and NewHeights, an OEM provider of personal communication management
software for IP-PBX and hosted telephony phone systems, today announced that
NewHeights has licensed the dtSearch Text Retrieval Engine to enhance its
Desktop Assistant(TM) 3.0 software. NewHeights will embed the dtSearch Engine
functionality into a Knowledge Management Module for Desktop Assistant. The
new Module will upgrade an installed base of over 10,000 Desktop Assistant
software clients throughout North America, EMEA and Latin America.
"NewHeights Desktop Knowledge Management extends the value of enterprise
applications like Microsoft Office(R) and Lotus Notes(R) by incorporating them
into the management of real-time business communications," says Owen Matthews,
CEO of NewHeights Software. "The dtSearch Engine ensures that our users will
never have to hunt for information associated with an incoming caller. Having
documents related to a call at your fingertips greatly enhances
professionalism and improves communication responsiveness -- benefits normally
associated with expensive call center solutions."
According to Matthews, NewHeights selected the dtSearch Text Retrieval
Engine for its rapid document indexing and retrieval along with its flexible
Application Programming Interfaces (APIs). "The dtSearch APIs were easy to use
and enabled us to integrate document and email retrieval into a real-time
communication environment, where a fraction of a second matters when you are
dealing with an incoming call."
"We are very pleased to be working with NewHeights on such an innovative
application of our Text Retrieval Engine technology," said David Thede,
president of dtSearch Corp. "The partnership will substantially improve
telephony-integrated knowledge management."
Mitel Networks(TM) is now selling Desktop Assistant, re-branded Your
Assistant, with its 3300 Integrated Communications Platform (ICP). The
dtSearch-enabled Desktop Knowledge Management Module will be generally
available through Mitel Networks Your Assistant in Q3, 2004.
About NewHeights Software
NewHeights Software Corporation provides desktop communication management
applications that offer a superior end user interface to IP PBX customer
premises equipment and hosted IP Centrex telephony services. The Company's
Desktop Assistant(TM) products are customizable, OEM communication management
applications that integrate telephony call control with collaboration and
knowledge management applications to enhance real-time, ad hoc communication
within the enterprise. NewHeights Software Corporation is a privately held
company with offices in Victoria, British Columbia; Ottawa, Ontario and
Vancouver, B.C. For additional information, please visit
About dtSearch Corp.
The Smart Choice for Text Retrieval(R) since 1991, dtSearch offers over a
decade of experience in text search and retrieval. Large enterprises
typically use dtSearch products for general information retrieval, Internet
and Intranet site searching, and access to technical documentation. 4 out of
5 of Fortune Magazine's most profitable companies purchased dtSearch developer
or multi-user licenses in the past two years. dtSearch is also on the US
Government's GSA Schedule. The company has distributors worldwide, including
coverage on six continents, and RCC Consulting, www.rcc-cga.com , as
distributor in Canada. Fully-functional versions of all dtSearch products are
available by calling dtSearch at 1-800-IT-FINDS, or through www.dtsearch.com .
SOURCE dtSearch Corp.