LAS VEGAS, May 17, 2016 /PRNewswire/ -- MindMeld (www.mindmeld.com), a leading conversational AI company, today announced the availability of its MindMeld for Commerce solution to enable conversational bots for retail brands and e-commerce companies. Bots using MindMeld for Commerce can be deployed by businesses on consumer messaging services such as Facebook Messenger, Line, KiK, Skype, Telegram, WeChat, and Slack as well as on their own messaging platforms, mobile apps and websites. MindMeld for Commerce delivers intuitive, human-like conversational experiences; it is the first solution that helps retailers build advanced AI models which understand their specific product catalogs, customer support databases and brand requirements.
"It is easy for most of us to recount frustrating experiences we have had with virtual assistants or messaging bots," said Tim Tuttle, founder and CEO of MindMeld. "Fortunately, recent AI breakthroughs can now solve this problem. Leading retailers and e-commerce companies have already started to leverage these new technologies to create conversational interfaces their users love. Our MindMeld for Commerce solution simplifies the process for all companies to benefit from."
Facebook, Microsoft and others have recently opened access to enable companies to reach more than 1.5 billion users across the world's most popular messaging platforms. This represents an unprecedented new opportunity to reach customers. However, most initial attempts to build conversational bot experiences for these platforms have met with mixed results.
Building a bot appears simple at first glance, but creating one which lives up to user expectations requires some of the most advanced AI technology available today, including the ability to do:
- intent classification
- natural language understanding
- dialog management
- question answering
MindMeld for Commerce provides all of these state-of-the-art technologies, empowering large retailers to create conversational experiences which can outperform today's bots as well as virtual assistants like Siri, Alexa and Cortana.
With MindMeld for Commerce, retailers can build new conversational interfaces that can:
- help users easily find the information or product they want without needing to call customer support;
- enable quick messaging-based transactions without requiring users to install a native app;
- deliver better customer support at lower cost by automating the most common customer interactions.
Pricing and Availability
MindMeld for Commerce is available today as an enterprise-grade, on-premise solution as well as a cloud-based offering. MindMeld provides both the advanced technology and expertise to transform any company's proprietary data into an advanced AI platform to power next-generation conversational interfaces.
More information about MindMeld for Commerce is available at http://info.mindmeld.com/commerce.html. Information about MindMeld can be found at the company's website at www.mindmeld.com or by contacting the company at email@example.com.
Founded in 2011, MindMeld has pioneered the conversational AI technology behind the emerging generation of intelligent user interfaces. The MindMeld platform currently powers advanced conversational experiences for some of the world's largest media companies, government agencies, automotive manufacturers, and fashion retailers. MindMeld's customers and investors include Google, Samsung, Intel, Telefonica, Liberty Global, IDG, USAA, Spotify and others. MindMeld has been widely recognized as a leader in conversational AI and was named by Entrepreneur Magazine as one of the "100 Brilliant Companies" of 2015 and by MIT Technology Review as one of the world's "50 Smartest Companies" of 2014.
Cristina Dunning, Spark for MindMeld
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