DENVER, March 28 /PRNewswire/ -- As part of its continuing focus on
customer service, eBags.com has implemented several leading-edge technologies
that provide consumers with a faster, more personalized and more reliable
Internet shopping experience at the world's largest online retailer of bags
and accessories for all lifestyles.
"Since the launch of our site last year, we have invested a significant
portion of our funding in world-class technology," said Jon Nordmark, CEO of
eBags.com. "Utilizing the powerful technologies from leading companies such
as Akamai, Oracle and Allaire greatly enhances the customer experience at
eBags.com utilizes Akamai Technologies (Nasdaq: AKAM) FreeFlow(SM)
service, for high-speed, reliable delivery of all forms of engaging and
dynamic content. FreeFlow has reduced download times by more than 50 percent,
while increasing the site's performance and reliability. As a result of its
faster page loads, eBags.com can provide more detailed product information to
shoppers by greatly increasing the number of rich product images on the site.
The result is more contented customers and a 15 percent increase in the site's
order completion rate.
To further add to the customer experience, eBags.com leveraged ColdFusion
software from Allaire (Nasdaq: ALLR) to create a personalized "store" for each
customer by displaying products based on a customer's previous purchases and
site-viewing history. In addition, ColdFusion lets eBags.com automatically
send product updates to consumers based on the lifestyle preferences revealed
by their shopping habits.
Running the Web site is an Oracle8i(TM) database, which provides eBags.com
with the security, reliability and high performance needed to help FreeFlow
and ColdFusion coordinate on the back end.
"By increasing performance and reliability with our back-end technological
solutions, we are able to create redundancy, which in turn leads to a
faster-running and better-operating site," said Mike Frazzini, vice president
of technology. "eBags.com's technology creates a customer experience above
and beyond what a brick-and-mortar store can offer."
The company has experienced overall growth of more than 60 percent per
month -- a statistic largely attributed to a consistent focus on customer
service excellence -- since launching its site in March 1999. Due, in part,
to eBags.com's top-notch customer service features -- like its current product
comparison feature -- the site consistently ranks among the "highest rated
sites" by BizRate.com and has achieved BizRate's coveted Gold Merchant status.
eBags.com is the world's largest online retailer of bags and accessories
for all lifestyles. From computer cases and travel totes to adventure gear
and handbags, the site carries a full line of bags from well-known brands,
including Samsonite, JanSport, Eagle Creek, The North Face, Adrienne
Vittadini, Callaway and Timberland. eBags.com co-founders have more than
60 collective years of experience in the luggage, bag and retail industries.
eBags.com has received funding from Benchmark Capital, TCV, Amerindo,
Mitsubishi Corporation, Dain Rauscher Wessels and partners from Goldman Sachs.
Additional information can be found at http://www.ebags.com.
Oracle is a registered trademark and Oracle8i is a trademark or registered
trademark of Oracle Corporation.