Embracing Omnichannel Systems in the Banking Industry: Highlights from New Banking Service Reports
FARMINGTON, Conn., Feb. 28, 2013 /PRNewswire-iReach/ -- To be successful in today's challenging business environment, financial institutions must be creative and fluid in the way they reach out to, engage, and service their customers and members. Moving beyond a view of channels as silos of information is key to the success of today's financial institutions.
Mercator Advisory Group examines the role of channels in financial institution success and tracks the movement toward integrated omnichannel banking systems in a new report, "Omnichannel Business Strategies in Banking".
The self-service channel, a growing trend in banking has already taken hold in many other areas of retail commerce. "Strategic Uses of Self-Service in Banking: New Solutions Integrate ATM and Mobile Channels" examines new solutions from large suppliers of automated teller machines can help banks and credit unions integrate self-service channels to create an omnichannel banking experience that provides brand and service consistency. Request a free report sample here.
Meanwhile, the teller assist unit (TAU) market has reached a high level of penetration in certain countries, yet it has not achieved the same universal appeal as the ATM. Many industry observers believe that the market for TAUs is about to enter a new paradigm, as financial institutions conduct wholesale reviews of branch strategy, and cash handling in the branch undergoes rapid transformation.
Retail Banking Research's new report, "Teller Assist Units" provides a detailed examination of current deployment levels among banks and other financial institutions and future potential for TAUs in 24 key markets worldwide, while identifying country-specific market drivers and inhibitors.
A fourth new report, "Business Strategy: 2013 U.S. Banking Industry Update - Some Positive Trends" dives into the overall health and trends of the U.S. banking industry. U.S. bankers have been dealing with a combination of bank failures, poor earnings, increased regulations, and a lingering negative perception by the American public. Fortunately for bankers, the stalemate in Washington, D.C., has taken much of the anguish away from financial services, and the public is now looking at other issues like gun control and the growing deficit. This is exactly what the industry needed to help heal the wounds of the past and begin to look forward to a changed banking landscape
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