Emtec Enhances Managed Services Center
MT. LAUREL, N.J., Feb. 11 /PRNewswire/ -- Emtec, Inc., a leading East Coast IT solutions integration firm, has upgraded their 6,000 square-foot Managed Services Center in its Manhattan office complex. The center now features more than $1 million worth of new equipment and facilities including software by HP OpenView on powerful Sun Microsystems Sun Fire and Netra Servers. Staffed by highly trained and certified professionals, the center offers Emtec customers 24/7 Monitoring of critical business systems, Help Desk, and Technical Dispatch services. "Companies who lack the staff or budgets necessary to ensure continuation of business service on a 24-hour basis can have peace of mind knowing their networks are professionally monitored, managed and protected by Emtec," said Guy H. Fessended, Emtec's Executive Vice President, Northeast Region. "This is attractive to a full range of organizations, including firms with sophisticated payroll systems or those doing business over the Internet, as well as municipalities with 911 systems," he added. The Emtec Managed Services Center features three significant service offerings: Help Desk services, Technical services and Network Monitoring. The Help Desk is staffed by ITIL certified and trained professionals. ITIL (Information Technology Infrastructure Library) outlines best practices and industry standards for service providers. Emtec also provides quality engineers that can be dispatched from the Help Desk if the need arises. Service can range from reactive break-fix support to a fully managed support service including on-site personnel, warranty support, project management, and triage services. The center's Network Monitoring services include detection of network failures, evaluation of system thresholds and performance, and full integration with Emtec's dispatch services for speedy problem resolution. Emtec customers can use a toll-free number, 1-866-Emtec-911, to reach the Help Desk, as well as Technical Dispatch and Network Monitoring services. "What differentiates Emtec from other Service Providers, noted Fessenden: "is the breadth of services we can provide. Emtec's clients benefit from not only from having the finest in System Monitoring and Help Desk services -- comparable to those used by the world's largest corporations -- but also benefit from the availability of a large staff of superbly trained IT professionals on-site, ready to be dispatched to meet any situation. Not many organizations have the skills and experience to provide all three of these quality offerings." An Open House event will be held at Emtec's Managed Services Center at 880 Third Avenue, 12th floor, from 9 a.m. to 3 p.m. on Friday, February 21st to display the new and improved center to Emtec's clients and prospects. Among scheduled activities will be a demonstration of Emtec's Network Monitoring and Help Desk services. About Emtec, Inc. Since 1981, Emtec has provided IT solutions for leading companies throughout New York, New Jersey, Connecticut, Pennsylvania, Delaware, Georgia and Florida. A leading information technology solutions provider, Emtec provides services that include Network Monitoring, Help Desk, IT Consulting, Security, Data Storage, Data Protection and Enterprise Infrastructure Design and Implementation. Emtec has been listed on the VAR Business 500 list continually since 1995. For more information about Emtec, Inc. visit http://www.emtecinc.com or call (800) 220-1120, Ext. 210.
SOURCE Emtec, Inc.
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