MT. LAUREL, N.J., Feb. 11 /PRNewswire/ -- Emtec, Inc., a leading East
Coast IT solutions integration firm, has upgraded their 6,000 square-foot
Managed Services Center in its Manhattan office complex.
The center now features more than $1 million worth of new equipment and
facilities including software by HP OpenView on powerful Sun Microsystems Sun
Fire and Netra Servers. Staffed by highly trained and certified professionals,
the center offers Emtec customers 24/7 Monitoring of critical business
systems, Help Desk, and Technical Dispatch services.
"Companies who lack the staff or budgets necessary to ensure continuation
of business service on a 24-hour basis can have peace of mind knowing their
networks are professionally monitored, managed and protected by Emtec," said
Guy H. Fessended, Emtec's Executive Vice President, Northeast Region. "This is
attractive to a full range of organizations, including firms with
sophisticated payroll systems or those doing business over the Internet, as
well as municipalities with 911 systems," he added.
The Emtec Managed Services Center features three significant service
offerings: Help Desk services, Technical services and Network Monitoring. The
Help Desk is staffed by ITIL certified and trained professionals. ITIL
(Information Technology Infrastructure Library) outlines best practices and
industry standards for service providers.
Emtec also provides quality engineers that can be dispatched from the Help
Desk if the need arises. Service can range from reactive break-fix support to
a fully managed support service including on-site personnel, warranty support,
project management, and triage services.
The center's Network Monitoring services include detection of network
failures, evaluation of system thresholds and performance, and full
integration with Emtec's dispatch services for speedy problem resolution.
Emtec customers can use a toll-free number, 1-866-Emtec-911, to reach the
Help Desk, as well as Technical Dispatch and Network Monitoring services.
"What differentiates Emtec from other Service Providers, noted Fessenden:
"is the breadth of services we can provide. Emtec's clients benefit from not
only from having the finest in System Monitoring and Help Desk services --
comparable to those used by the world's largest corporations -- but also
benefit from the availability of a large staff of superbly trained IT
professionals on-site, ready to be dispatched to meet any situation. Not many
organizations have the skills and experience to provide all three of these
An Open House event will be held at Emtec's Managed Services Center at 880
Third Avenue, 12th floor, from 9 a.m. to 3 p.m. on Friday, February 21st to
display the new and improved center to Emtec's clients and prospects. Among
scheduled activities will be a demonstration of Emtec's Network Monitoring and
Help Desk services.
About Emtec, Inc.
Since 1981, Emtec has provided IT solutions for leading companies
throughout New York, New Jersey, Connecticut, Pennsylvania, Delaware, Georgia
and Florida. A leading information technology solutions provider, Emtec
provides services that include Network Monitoring, Help Desk, IT Consulting,
Security, Data Storage, Data Protection and Enterprise Infrastructure Design
and Implementation. Emtec has been listed on the VAR Business 500 list
continually since 1995. For more information about Emtec, Inc. visit
http://www.emtecinc.com or call (800) 220-1120, Ext. 210.
SOURCE Emtec, Inc.