2014

Enhanced Orbitz Low Price Guarantee Boosts Consumer Confidence That Orbitz Delivers the Lowest Hotel Rates Orbitz Low Price Guarantee Combined with Orbitz Price Assurance Gives Hotel Bookers Ultimate Price Protection

CHICAGO, Nov. 18 /PRNewswire/ -- Orbitz (www.orbitz.com) today announced it has enhanced its Low Price Guarantee, giving customers ironclad confidence they're getting the lowest possible hotel prices. Under the new program, customers who find their prepaid hotel room available for a lower price on any site, including Orbitz, can receive a refund for the difference and a $50 discount on a future hotel or vacation package booking. Plus, Orbitz now allows customers to submit a claim right up to the time of the property's cancellation deadline.

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In addition to the enhanced Orbitz Low Price Guarantee, customers are also covered by Orbitz Hotel Price Assurance. Under the hassle-free Price Assurance program, Orbitz will send a cash refund automatically if another Orbitz customer books the same prepaid hotel room for less. The powerful combination of Orbitz Hotel Price Assurance and the Low Price Guarantee provides the strongest price protection of any online travel company.

"Orbitz has created industry-leading hotel price protection for consumers through the combination of Hotel Price Assurance and the enhanced Low Price Guarantee," said Barney Harford, President and CEO of Orbitz Worldwide. "These programs give travelers an unprecedented level of confidence that Orbitz delivers the lowest hotel rates."

Earlier this year, Orbitz rolled out several ground-breaking features geared toward making booking hotels a worry-free, easy process:

  • Total Price hotel search results: Orbitz is the only major online travel company to show Total Price per night, including taxes and fees, upfront on the initial search results page. Competitors show only base rate, requiring customers to select their hotel and visit multiple pages before finding the all-in cost of a room.
  • No Orbitz change or cancel fees: Orbitz no longer charges change and cancellation fees on hotel bookings made anywhere in the world(1), making it easier for customers to modify their bookings as plans change.

The launch of Total Price hotel search results; Hotel Price Assurance; the elimination of Orbitz hotel change and cancellation fees; and the enhancement of the Low Price Guarantee clearly establish Orbitz as the premier source of value, transparency and flexibility when booking hotels on the Web. For more details, visit www.orbitz.com/hotelvalue.

(1) Orbitz will no longer charge a fee to change or cancel a hotel reservation. Some hotels may have non-refundable rates or impose fees that Orbitz is required to pass along, please see individual hotel policies for details. Excludes hotels booked as part of a package, e.g. flight plus hotel bookings.

About Orbitz.com

Orbitz.com (www.orbitz.com) is a leading online travel company that enables travelers to search for and purchase a broad array of travel products, including airline tickets, hotel rooms, rental cars, cruises and vacation packages. Since launching its website to the general public in June 2001, Orbitz.com has become one of the largest online travel sites in the world and has led the industry with innovations including Flight Price Assurance, Hotel Price Assurance and Total Price hotel search results. On Orbitz.com consumers can search more than 80,000 suppliers worldwide including airlines, hotels and car rental companies. Orbitz.com is owned by Orbitz Worldwide.

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About Orbitz Worldwide

Orbitz Worldwide is a leading global online travel company that uses innovative technology to enable leisure and business travelers to research, plan and book a broad range of travel products. Orbitz Worldwide owns a portfolio of consumer brands that includes Orbitz (www.orbitz.com), CheapTickets (www.cheaptickets.com), ebookers (www.ebookers.com), HotelClub (www.hotelclub.com), RatesToGo (www.ratestogo.com), the Away Network (www.away.com), and corporate travel brand Orbitz for Business (www.orbitzforbusiness.com). For more information on partnership opportunities with Orbitz Worldwide, visit corp.orbitz.com.

SOURCE Orbitz.com



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