ATLANTA, Jan. 23 /PRNewswire/ -- eOn Communications Corporation(TM) (Nasdaq: EONC), a leading provider of unified voice, e-mail and Web-based communications systems, this morning announced the availability of browser-based Web chat for its eQueue(TM) and eNterprise communications systems. The Linux(TM)-based Web chat software, called Agent WebSpace(TM), is part of the WebCenter suite of customer interaction management (CIM) solutions. Agent WebSpace provides live customer interaction through multiple channels including text-based chat, document and form sharing, and the ability to "push" pages and information. Customer service representatives can also use instant messaging to collaborate with one another to better serve their customer's needs. Supervisors can assist and monitor the live interaction between customers and customer service representatives. A full-featured response library allows Web site visitors to receive frequently requested information, such as product literature or FAQ libraries, with minimal agent intervention. Agent WebSpace is a browser-based application that allows both local and remote agents to respond to chat requests. By providing customers with direct Web-based service and real-time assistance, Agent WebSpace can increase buy-to-browse ratios, improve customer service, reduce costs associated with telephone-based service, and make the Web visit a more pleasant and productive experience for the customer. By clicking a button located on the Web site, a customer can request a chat session with an available representative. The WebCenter's fully blended media queue manages all Web-based interactions, offering complete control for e- commerce sites and call center management. Managers can route e-mail and Web communications using skills-based, dynamic and priority routing options, ensuring that customers can communicate with the most qualified agents in the least amount of time. Additionally, extensive real-time and historical reporting capabilities are available for all media types. "Enterprises have now recognized the need for on-line communications systems that improve productivity and enhance customer service," said Troy E. Lynch, executive vice president of eOn. "Our goal is to provide contact centers and e-commerce sites the ability to generate sales and build customer loyalty by enabling live, person-to-person communication. We want to help our customers establish and maintain a complete customer interaction solution. Agent WebSpace is an integral part of this total solution." About eOn's WebCenter Software Suite: The WebCenter suite of software allows emerging contact centers and traditional call centers to communicate more effectively with their customers by integrating voice, e-mail, Web-based customer callback and Web-based chat in a single unified solution. The eOn WebCenter software suite is a powerful solution for seamlessly queuing, routing, reporting and responding to e-mail and Web-based communications in real-time using a single integrated software application. Representing the state-of-the-art in customer interaction management (CIM), the eOn WebCenter significantly improves on-line customer service, transforming e-commerce sites and call centers into advanced, full- featured, Web-based contact centers. About eOn's eQueue Communications System: The eQueue System seamlessly integrates all areas of customer contact activity using one highly reliable switching platform running on the open standards Linux-based operating system, and can function as a stand-alone ACD/PBX, a virtual ACD, or a combination of the two. The eQueue bridges the gap between telephony-based call centers and new virtual web-based contact centers. The eQueue has all of the features required for processing high volumes of diverse customer interactions. These features include flexible routing, CTI, intelligent announcements, 3-D graphic displays and reports, skills-based routing, modular expansion and a full complement of Internet- based communication tools. About eOn's eNterprise Communications System: The eOn eNterprise is a next-generation private communications exchange (PCX) platform that enables businesses to consolidate and manage voice and data applications in a single unified system. The eNterprise is based on the open-standards Linux operating system and provides the exceptional reliability, flexibility, scalability and interoperability required for the most demanding business applications. The eNterprise combines the best features of conventional PBX, PC-based and IP-based communications systems to provide complete solutions for growing organizations, particularly those that rely on the Internet for increasing sales and customer service. About eOn Communications Corporation: eOn Communications Corporation (http://www.eoncc.com ) designs, develops and markets next-generation communications systems, adjunct servers and software that integrate and manage voice, e-mail and Internet-based communications for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. Note: This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company's results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation's most recent Form 10-K filing with the Securities and Exchange Commission.
SOURCE eOn Communications Corporation