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eTelecare Names Gilbert Santa Maria Head of Philippines Operations

SCOTTSDALE, Ariz., June 16 /PRNewswire-FirstCall/ -- eTelecare Global Solutions (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has appointed Gilbert Santa Maria as Senior Vice President, Philippine Operations, with responsibility for eTelecare's over 10,000 professionals and seven sites. He will be replacing Benedict Hernandez who will be pursuing other career opportunities.

"Gilbert is uniquely qualified for his new role, given his almost 20 years of experience in general management, management consulting and private equity, and his extensive involvement with eTelecare's activities in both the Philippines and the US," said John Harris, President and Chief Executive Officer of eTelecare.

From 2004 to 2007, Santa Maria was Vice President in charge of eTelecare's Technical Support Business Unit. While leading this unit, he worked with many of the company's teams in Manila and the US to grow programs with several multinational clients by almost four times. This helped to lay the groundwork for eTelecare's strong technical support business and client-centric culture.

Since 2007, Santa Maria has led eTelecare's Corporate Development activities and spearheaded the acquisitions of AOL Clark and South Africa operations and the start-up of the company's Nicaragua location.

Prior to joining eTelecare, Santa Maria worked as General Manager of Pepsi in Manila, Chief Operating Officer of a technology company in Singapore that was sold to eBay, Management Consultant at Booz Allen Hamilton in New York and Private Equity professional at an Asian affiliate of New York-based private equity firm Warburg Pincus. He holds an MBA from the Yale School of Management and a BS in Electrical Engineering from the University of the Philippines.

About eTelecare Global Solutions

Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, United States, Nicaragua, and South Africa. Additional information is available at www.etelecare.com.

SOURCE eTelecare Global Solutions