FastSpring Wins 2015 Silver Stevie Award from International Business Awards

Global subscription management and e-commerce leader recognized with Stevie honor for Customer Service achievement

Aug 24, 2015, 18:56 ET from FastSpring

SANTA BARBARA, Calif., Aug. 24, 2015 /PRNewswire/ -- FastSpring (FastSpring.com), the award-winning digital e-commerce and subscription management leader, has been rewarded with a new Stevie Award from The 12th Annual International Business Awards. In the announcement of this year's winners on August 12, 2015, FastSpring received a Silver Award in the Customer Service Department of the Year category, for its customer service accolades and achievements in 2015.

Nicknamed the 'Stevies,' the International Business Awards are the world's premier business awards program. The 2015 IBAs received entries from more than 60 nations and territories, with winners determined through two months of preliminary judging and two weeks of final judging.

Consistently acclaimed for its customer service achievements supporting e-commerce clients across the globe, FastSpring won Silver in the "Customer Service Department of the Year: Computer Software - Up to 100 Employees" category.  This latest Stevie Award spotlights FastSpring's constant emphasis on customer support, garnering the company a reputation as an international customer service leader.

"FastSpring has built a company climate in which we live and breathe the concept of phenomenal customer service at every level in our organization," comments FastSpring CEO Chris Lueck. "We're proud to offer a thoughtful, dedicated support team that is routinely hailed as one of the best in the industry and are thrilled to have received this honor from The International Business Awards. We're especially delighted that our commitment to our customers has been noted and honored with a Stevie Award once again this year."

For the 2015 slate of Stevie IBA winners, organizations of all sizes (and in virtually every industry), and in a wide range of categories were submitted for consideration.

"This year's judges were treated to more than 3,700 stories of success and achievement around the world," comments Michael Gallagher, president and founder of the Stevie Awards.  "We thank the judges for their time and feedback, and we congratulate the Gold, Silver and Bronze Stevie winners whom we'll celebrate in Toronto in October."

With a client satisfaction rating of 98%, FastSpring has continued to build even further upon its customer service foundation in 2015 to continue to maintain its reputation for excellence. "FastSpring has a near-zero churn rate and we diligently monitor time-to-first-response for support tickets," adds Lueck. "In addition, team members have been cross-trained to be able to handle any question. We're proud to have one of the best customer service teams in the industry thanks to superior training, metrics, and communication, and we'll continue to work to exceed expectations and to continue that tradition of excellence."

Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August. This year's award-winners will be celebrated with a gala awards banquet at the Ritz-Carlton Hotel in Toronto, Canada on October 23, 2015.

About the Stevie Awards

Stevie Awards are conferred in six programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Details about The International Business Awards and the lists of 2015 Stevie Award winners are available at www.StevieAwards.com/IBA.

About FastSpring

FastSpring provides a highly acclaimed, all-in-one, cloud-based e-commerce and subscription billing platform that's specifically designed to meet the needs of software, SaaS, and other online service companies. FastSpring creates a seamless, fully branded purchasing experience that accomplishes a variety of crucial services, including: leveraging tools that increase client revenues across all customer touchpoints; gathering key customer-centric data, leveraging multiple payment methods, global currencies and languages; offering intelligent gateway routing logic for optimum card acceptance; managing fraud/chargebacks, sales tax and VAT collection; robust reporting; and providing an award-winning 24/7 client service experience.  To find out more, please visit www.FastSpring.com.

All companies referenced in this press release, including FastSpring® and more are the trademarks of their respective owners.

Contact:

Christina O'Toole


1-805-259-3557


cotoole@FastSpring.com

 

SOURCE FastSpring



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